The Help Desk, Redefined.

Deskpro is the ONLY help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options.

Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today!

The Help Desk that works the way you do

Deskpro Cloud is the foundation that makes resolving issues seamless while delivering fast, personalized support.

Available with multi-regional access in the EU, UK, and US, with global hosting options.

Extreme customizability means that Deskpro is easily configured to deliver service the way that you want–workflows, triggers, automations, white labeling, lite agents, and more.

Setup is instant, with no technical configuration required, and Deskpro automatically manages updates and maintenance.

Deskpro Cloud also has the option to add Deskpro AI which takes support to the next level. Index all your public-facing content—manuals, FAQs, PDFs, websites, even data lakes—for fast, accurate answers across every channel, from email to social.

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AI agent assist (co-pilot)

Optimize (human) agent productivity. Enhance replies, create knowledge base articles, summarize tickets, and more.

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AI chatbot

Resolve common issues before they ever reach an agent.

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AI-powered workflow automations

Automatic routing to the right agent, at the right time, based on intent, sentiment, and language.

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Agent experience

check Fewer repetitive tasks
check Improved resolution rate
check Focus on complex issues
check Reduced ‘backlog’ stress

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Customer experience

check Speed of resolution
check Increased answer accuracy
check Fewer escalations
check Self-serve resolutions

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Operational benefits

check 24/7 operations
check Reduced agent turnover
check Minimize customer churn
check Fewer live agents required

The ONLY Help Desk platform that enables AI for private environments.

Deskpro Private takes Deskpro Cloud and Deskpro AI even further.

Keep all help desk data contained inside your security perimeter. So you can implement exceptional AI-supported experiences outside, and within your organization.

Deploy in private cloud, sovereign cloud, and on-premise environments.

Built-in security, compliance and data privacy for organizations that require more than available via public cloud.

Your AI of choice, including cloud AI services, private, sovereign and in-house built AI.

Securely integrate any and all data across your organization.

Compliant Innovation

Adopt AI confidently, even in the most regulated industries

Deskpro safeguards your data and your customers’ data through compliance with SOC II, ISO 27001, HIPAA and other certifications. But it doesn’t stop there.

Deskpro is the ONLY AI-driven help desk platform that enables you to adopt and deploy AI, even in the most regulated industries and sovereign environments.

AWS PrivateLink to Amazon Bedrock

For Private Cloud deployments, Deskpro fully supports AWS PrivateLink, enabling secure, private connectivity with Amazon Bedrock AI services.

For AWS VPC deployments
Full data encryption in transit and at rest
Customize models without risking data leakage
Use any Amazon Bedrock AI foundation model to power Deskpro AI

View all Deskpro compliance certifications

World-leading organizations rely on Deskpro

Deskpro unifies communication, automation, and intelligence in a single, flexible Help Desk solution. Deliver faster resolutions, empower your team, and create meaningful customer experiences all from one powerful platform.

Read our case studies