Important: Security Notice (2008-07-06)

We recently uncovered a very serious security issue with our DeskPRO v3.2.1 download package.

If you have downloaded version v3.2.1 before June 28th, please log in to your Members Area to see if you have been affected. You will see a red notice at the top of the screen if our records indicate you downloaded DeskPRO within the affected time period.

Customers who downloaded DeskPRO after June 28th, or do not see a notice in their members area, are NOT affected.

DeskPRO v3.2.1 and v3.1.4 Released

 We are pleased to announce the immediate availability of v3.2.1 and v3.1.4. These are bugfix releases and we recommend all customers upgrade as soon as possible.

Discuss this announcement at our forums at: http://forums.deskpro.com/showthread.php?t=827

DeskPRO v3.2.0 and v3.1.3 Released, New Plugins Available

 We are pleased to announce the release of DeskPRO v3.2.0 and v3.1.3.

DeskPRO v3.2.0 includes fixes for many bugs, and adds new functionality in the form of the two new plugins: the Desktop Notifier and Chat.

v3.2.0 also introduces new software requirements. The minimum version of PHP is v5.2, and the minimum version of MySQL is v4.1. If you cannot meet these requirements, you can still get all of the latest bugfixes by upgrading to DeskPRO v3.1.3.

For full information about the release, refer to this discussion thread on our forums: http://forums.deskpro.com/showthread.php?t=822

DeskPRO v3.1.2 Released

We are pleased to announce the release of DeskPRO v3.1.2. This release is a maintenance release which fixes a number of bugs found in DeskPRO 3.1.1.

A changelog can be found: http://deskpro.com/deskpro/change_log/

DeskPRO v3.1.1 Released

We are pleased to announce the release of DeskPRO v3.1.1. This release is a maintenance release which fixes a number of bugs found in DeskPRO 3.1.0.

DeskPRO v3.0.4 Released

A security issue has been found in the v3.0.x branch during an internal audit. We have released DeskPRO v3.0.4 that fixes this issue. You should either upgrade to v3.0.4 or v3.1.1 as soon as possible. The v3.1.x branch is not affected by this issue.

DeskPRO v3.1.0 Released

We are pleased to announce the release of DeskPRO v3.1.0.

DeskPRO v3.1.0 introduces a number of major improvements on v3.0.x as well as a range of more subtle improvements. Major features include:

* Sub categories for categories and custom select fields
* Automatic searching of the knowledgebase upon ticket submission
* Custom fields dependent upon the category, for example have custom fields that only apply to a particular support category or sales enquiry
* Authentication from multiple external databases including LDAP, vBulletin, etc
* An improved look and feel for the tech and admin interface
* A completely new reporting system with thousands of pre-configured statistics as well as the ability to create your own custom ones
* A new knowledgebase management system to make it easy to organise and manage knowledgebases of all sizes
* Introduction of companies and user groups to aid in user management

We have created a PDF brochure that explain some of the new features in DeskPRO v3.1.0. You can view this here:
http://www.deskpro.com/deskpro/deskpro_3.1/releasedoc.pdf

You can view a more detailed changelog here:
http://www.deskpro.com/deskpro/change_log/

You can download / view demos of DeskPRO v3.1 here:
http://www.deskpro.com/deskpro/demos/

DeskPRO has a Blog

We finally have a blog. The blog will be used to give you a behind the scenes peak into the development process at DeskPRO. For a less corporate look at what our developers are up to, some of the decisions that go into the design process or just to get a feel of new features coming down the pipeline we hope you enjoy this new communication source.

We have an RSS feed for the blog. Point your feed readers to: http://feeds.feedburner.com/deskpro?format=xml