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Intelligent ticketing software

AI help desk software

Connect the models you trust and keep answers consistent, accurate, and safely grounded in your approved sources

AI help desk software

AI Assist

AI Assist

Draft, summarize, and standardize replies

Reply faster and more consistently with Deskpro AI drafting responses, reducing repetitive work and surfacing insights to continuously improve support.

AI Assist

AI Automate

AI Automate

Detect intent and automate processes

Identify intent and sentiment automatically to categorize, prioritize, and trigger workflows. Routing tickets, escalating urgency, and reducing manual triage.

AI Automate

AI Chatbot

AI Chatbot

Route, respond, and resolve with AI chat

Collect context, route to the right team, and resolve common questions, handing over to agents when it matters.

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AI Knowledge

AI Knowledge

Ground answers in your approved content

Keep answers reliable by grounding AI in your support content, website, and PDF sources so responses use relevant and up to date information.

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AI Connections

Connect your choice of AI

Bring the models you trust. Maintain enterprise controls and content safety, whichever route you choose.

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Connect AI to Deskpro options

Bring your own AI

Connect Deskpro to your organization’s approved AI provider and keep full control over configuration, access, and usage.

Deskpro Managed AI

Skip the setup and use our secure, managed connection to get started instantly.

Deskpro Private AI

Deploy inside your Amazon VPC and access Amazon Bedrock foundation models over AWS PrivateLink, so AI traffic stays on private AWS networking rather than the public internet.

Private AI

Deskpro is the ONLY help desk that enables AI for private environments.

Run AI in private environments with enterprise controls and safe, governed usage across your help desk.

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Security

Security & Governance

Enterprise security, regardless of model: consistent guardrails, permissions, and governed usage across Deskpro AI. Whether you bring your own model, use Managed AI, or deploy privately on AWS.

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Frequently Asked Questions

What is an AI help desk and how does Deskpro use AI?

An AI help desk uses machine learning to support tasks like drafting replies, routing tickets, and summarizing conversations.

Deskpro applies AI to practical use cases that improve agent efficiency without replacing human decision-making. It works across the full customer service help desk software platform, helping teams respond faster while keeping answers consistent and grounded in approved content.



Can I control which AI models are used in Deskpro?

Yes. Deskpro allows you to choose how AI is deployed and which models are used.

You can bring your own provider, use Deskpro managed options, or deploy in a private environment. This gives full control over configuration, access, and usage, which is critical for enterprise teams with strict requirements.

This flexibility is part of a broader AI help desk software approach designed for organizations that need control, not a fixed setup.

 

Does Deskpro use my data to train AI models?

No. Deskpro does not use your data to train public AI models.

You control how your data is used and where it is processed. This ensures sensitive information is not exposed or reused outside your environment.

For organizations with strict requirements, Deskpro can be deployed as secure help desk software, keeping both support data and AI processing within controlled infrastructure..

Can AI run in a private environment?

Yes. With self-hosted help desk software, AI can operate in your own infrastructure or private cloud. This allows teams to use AI while meeting requirements for data residency, security, and compliance.

This is especially important for industries where public AI services are not an option.

 

How does Deskpro keep AI responses accurate and consistent?

Deskpro grounds AI responses in your approved knowledge sources, such as help center content and internal documentation.

This reduces the risk of incorrect or inconsistent answers. It also helps standardize responses across teams and channels.

These capabilities extend across the full omnichannel support platform, so AI works consistently whether a request comes from email, chat, or messaging apps.

 

What AI features are included in Deskpro?

Deskpro includes AI features that support day-to-day support work, including:

  • Suggesting replies
  • Summarizing ticket threads
  • Routing tickets
  • Supporting chatbot interactions
  • Generating knowledge base content

These features are part of a broader help desk software with AI automation approach, focused on reducing repetitive work and improving response quality.

 

Can Deskpro AI work across all support channels?

Yes. Deskpro AI works across every channel connected to the platform, including email, chat, voice, and messaging apps.

Because everything is unified, AI can apply the same logic and context across conversations. This ensures consistent support regardless of where the interaction starts.

This is enabled by Deskpro’s omnichannel helpdesk architecture.