Email, web form or live chat; through your helpdesk portal or your website.
Everything the user has sent to the helpdesk is easily accessible from their profile. Browse and search all their communication, even if they were talking to another agent.
With one click, you can see all the customer's previous tickets and chats plus notes, files and contact information.
You don't need to change your existing support email addresses. Just connect the accounts to DeskPRO to convert incoming messages to tickets.
Email to different addresses can go to different helpdesk departments, so it's easy to sort sales@ from support@.
Chat, ticket forms, Knowledgebase and Feedback can be integrated into your website in minutes, just by cutting and pasting a few lines of code.
Create forms tailored for different areas of your site that feed tickets into different departments.
Agents can receive automatic SMS text alerts to their cellphones, so they never miss important tickets.
The DeskPRO smartphone app gives agents access to the core helpdesk functions on iPhone or Android.
Prefer to keep your support email-only, with no portal? Or do you want to limit live chat support to your premium customers?
DeskPRO's flexible configuration means you can decide which channels to offer, to which groups of users.