Each ticket captures all the communication between helpdesk and user about a specific issue, updating in real time. Tickets make it easy to prioritise and collaborate.
DeskPRO works with the software you're already using. Integrate with popular enterprise apps. Use accounts from other services. Make DeskPRO work with your own code.
Users love the immediacy of live chat. Our chat is integrated with the helpdesk so you can easily turn a chat into a ticket, and search full text transcripts.
Your user portal is where you host self-service help content, news and downloads. Users can view and manage their tickets, plus make suggestions in the Feedback section.
DeskPRO makes Customer Relationship Management easy. With one click, you can always see a customer's history of previous tickets and chats.
Make the helpdesk handle routine tasks for you. Enforce your business rules. Edit the triggers which control automatic helpdesk actions, or add your own.
DeskPRO adapts to fit the way you work. Use custom fields to capture the information you need. Divide up the helpdesk and control access with departments & permissions.
Put your helpdesk in your pocket with our smartphone app which gives you all the main agent functions. Configure SMS alerts about important tickets through Twilio or Clickatell.
DeskPRO includes powerful enterprise-grade reporting. Get an overview of how your helpdesk is performing, or make detailed custom reports to answer even the most specific questions.
Crowdsource suggestions to improve your products and services. Users can vote and comment on each other's feedback items, so it's easy to see which ideas are popular.
Embed DeskPRO features - or even the whole portal - in your website. Share login credentials between your site and the helpdesk.
DeskPRO is designed with collaboration in mind. Assigning tickets to agents and teams means there's never any confusion about who's handling which issue. See tickets update in real time as other agents work on them.
DeskPRO is designed to be international, with support for 20 languages, timezones and custom date/time formats. The helpdesk detects each users' native language from their email content, or they can choose one on the portal.
We know your support data is both sensitive and vital. DeskPRO is designed with optimum security and reliability in mind at every level.
Keep on top of your support load by taking advantage of DeskPRO's time-saving efficiency features and fast, responsive interface.
Give users the choice of how to contact you. DeskPRO offers chat, email or web forms on your portal or website.