Cloud
Deploy your help desk from one of our primary Cloud data centers in the US, EU, or UK.
Enterprise customers choose where to store their data between the 31 AWS regions.
Education Help Desk Software
Smarter support for tomorrow's scholars
Support your students, staff, faculty, and alumni with an intuitive help desk for education.
And with a 25% discount for education teams, you can provide superior support for less.
Help Desk software designed with education in mind
Today's schools, colleges, and universities are faced with a unique set of challenges. Ensuring departments remain efficient, effective, and within budget, while handling complex support issues is no easy task - until now.
Our help desk software for education unites support requests into a single, intuitive interface - regardless of whether it's over email, phone, live chat, or social media. With Deskpro, you can effortlessly create the ultimate help desk for staff and students alike.
- SSO & Authentication
- On-Premise or Cloud Deployment
- Agent Productivity Tools
- 24/7 Help Center and Knowledge Base
- Bank-level security practices
- Live Chat and Social Support
- Ticket Deflection
25% Discount for Educational Institutes
Try out Deskpro today and claim your discount to provide better support for your student community.
Discover why the world's leading educational institutions rely on Deskpro
Deskpro worked with us on the extra support contract and went to great lengths to make us comfortable during the sales process, and that makes a huge difference to our confidence using the product across the whole University.
John Spadaro Deputy Chief Information Officer
We found that a lot of students actually enjoy helping themselves, when it comes to support. They are the ones in control. But if they need extra help, we are always there.
Olly Barrett Marketing Systems Co-ordinator
Deskpro has been amazing for us. I would definitely recommend it to anybody who needs a powerful, customizable, and affordable help desk.
Alex Oquendo Assistant Director
Knowledge is power
Providing personalized support that's efficient and scalable means striking a balance between a great support experience for students and meeting ambitious departmental targets. But, with Deskpro it's easy.
Our customizable self-service Help Center and Knowledge Base means your students and staff get better service and your agents become more productive. Deskpro includes a sophisticated content authoring and publishing suite, so you can effortlessly create and manage a self-service Help Center that lets your students, staff, and faculty help themselves.
Help Center
Let students and staff self-serve from Help Center content, available to them 24/7 to reduce the strain on your team.
Deskpro has worked out tremendously for us at NMIT, I regularly find myself recommending Deskpro to others.Olly Barrett Marketing Systems Co-ordinator
MULTI-BRAND
Dozens of faculties, one simple help desk
Processing large volumes of diverse support issues across many different departments creates complex challenges. You need to manage the varying needs of students, staff, faculty members and alumni - all at once.
With Deskpro, providing outstanding support to your entire institution is child's play. Our software makes it possible to create and customize multi-branded Help Centers, allowing you to offer dynamic support to everyone in your organization - all from a single help desk solution.
Create Knowledge Base articles, news posts, downloadable resources, chat widgets, and contact forms.
Brand each Help Center with different logos, colors, fonts and layouts to reflect your organization's department.
Each department can have its own Help Center subdomain, meaning staff and students find them easily.
Tickets are automatically categorized by department when they're submitted through the Help Center.
Deskpro has been amazing for us. I would definitely recommend it to anybody who needs a powerful, customizable, and affordable help desk.Alex Oquendo Assistant Director
Live Chat
Respond and resolve in real-time
Catering to the needs of today's students requires hard work. Digital natives expect their interaction with any organization to be quick and easy. Without a modern and efficient support service, potential and existing students can easily feel let down.
Deskpro's Live Chat feature gives you the ability to enter into real-time conversations - enabling you to resolve student's issues in a friendly and timely fashion.
HOST DESKPRO YOUR WAY
Your Cloud or On-Premise help desk
Sometimes you need full control over your help desk software and all of your student and staff data. That's why we leave the choice between On-Premise or Cloud solution down to you. If you have specific needs over hardware, data, and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like.
On-Premise
Host your data locally with On-Premise and have the option to export your entire database.
Deploying your self-hosted help desk on your own server infrastructure gives you complete control.
Deskpro On-Premise means you're in charge of your data backup policy- with complete control over access.
Host your help desk on any particular domain or subdomain of your choice with On-Premise.
Deskpro On-Premise can be hosted on multiple servers for performance scalability and availability.
Deskpro can work behind your firewall; allowing access to customers who log in using your secure network.
We talk to our peers regularly in higher education. Without question, we would recommend Deskpro to other universities. We've found a sweet spot that really drives customer service over metrics.John Spadaro Deputy Chief Information Officer
Help Desk security 101
Security is a top priority for almost any organization, but even more so when you're responsible for handling mountains of sensitive student data. This means investing in software that is as secure as it is functional.
Deskpro scores nothing but straight As when it comes to security. Our Cloud servers operate with bank-level security technology and can be hosted in the US, UK, or EU (+ 31 other options available on the Enterprise plan). If your requirements or preferences ever change, Deskpro allows you to switch between deployment options easily.
- 99.9% uptime guarantee
- Automated deployment and server maintenance
- Define your password policy
- Regular security audits
- Secure and compliant
We found that a lot of students actually enjoy helping themselves, when it comes to support. They are the ones in control. But if they need extra help, we are always there.Olly Barrett Marketing Systems Co-ordinator