Cloud
Never have to worry about hosting or technical details; we handle that, plus automatic weekly updates.
- 99.9% uptime
- Auto weekly updates
- US/EU/UK Data centers
- Security Patches
IT Service Desk for Support
Internal IT Ticketing System for your Organization
Handle IT service requests with an automated internal ticketing system that improves team productivity for seamless employee support.
Why does your IT Team need a specialized help desk solution?
An IT ticketing system is a tool that centralizes end-user issues as "tickets". These allow teams to track, prioritize, and solve these tickets efficiently. The system organizes requests and ensures nothing slips through the cracks to bring more efficient solutions and enhance user satisfaction.
At the core of many companies lies a dynamic IT team responsible for maintaining systems, resolving technological issues, and driving innovation. However, they face numerous challenges, such as managing a high volume of requests, prioritizing tasks, and ensuring seamless communication.
For these teams, IT help desk software has become indispensable. It streamlines workflows, simplifies task management, and enhances communication. Letting IT teams focus on strategic issues rather than getting overwhelmed with routine tasks.
- Workflow Automations
- Approval Processes
- Self-Service Help Center
- 100s of Apps and Integrations
- Omnichannel Communication
- Cloud or On-Premise Deployment
- Collaboration Tools
- Internal Messaging
- Full REST API
- Unlimited Departments and Teams
- Secure and Compliant Software
Your Data. Your Choice. Same Deskpro.
Host Deskpro Anywhere: Public or Private Cloud, or Self-Host
With Deskpro, you choose between self-hosting or deploying your help desk from our AWS data centers.
Self-Host
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- Rapid deployments
- In-built scalability
- Multi-instance
Build out complex custom workflows into your help desk with ticketing automations for every internal process.
Offer 24/7 support content on your Help Center which you can segment with usergroup permissions to control access.
Know that you're providing safe communication for your team with control over data access and storage.
Deskpro's in-built apps and Zapier connections let you connect with your current infrastructure for seamless support.
In-built Help Center
Offer 24/7 support content for your end-users
Create, host, and manage support documentation on your Help Center, giving your users round-the-clock access to information that can solve their issues, reducing the load placed on your internal team.
Automatically suggest relevant articles that match queries as a user types, resolving their issue before they even submit a ticket.
Search helps users find the most relevant content based on keyword matching, directing them to the most useful documents.
Use the Help Center Design tool to align your Service Center branding to your company's brand and website.
Control who views and interacts with content on the interface. Host documents for support technicians away from the view of end-users.
When a help desk just works it is beautiful, and Deskpro did that from day one. Using the Feedback tool has enabled us to find out what our customers are really thinking. The support team at Deskpro have been very helpful and answered all of our questions.Arnis Morkans Head of IT
Use powerful automation features to streamline key workflows
Create an unlimited number of automations to set up powerful automated processes that organize your help desk and take the manual work out of your core internal operations.
Triggers
Reduce manual work with robust actions that run based on matched criteria when tickets are created or updated to make your internal help desk solution run more efficiently.
Collaboration and Anti-Collision
Boost communication with in-built collaboration tools
With internal messaging tools and anti-collision features, Deskpro enables agents to collaborate remotely with ease and clarity.
Dynamic Custom Forms
Capture information with dynamic forms
Gather precise information about an issue with one form that changes based on responses.
Routing tickets straight to the relevant agent, team, or department with all the information a technician needs pre-filled.
Custom Fields
Create bespoke forms for any purpose by combining custom and built-in fields.
Department Forms
Auto-route tickets to the right teams by linking forms to departments.
Data Formats
Define the data you receive with broad, custom form field types.
Embeddable Forms
Embed forms onto your web pages and Help Center, and add them into live chat.
APPS & INTEGRATIONS
Seamlessly integrate your current techstack
Deskpro's bespoke app library allows your current IT infrastructure to integrate with your internal ticketing system and help desk.
We mainly use the ticketing system for our IT team, day-to-day. But we have created articles and guides on their Help Center for staff to submit different requests.
Nick Martunas IT Manager
We started rapidly growing, so I needed total control of our data. Deskpro excelled over the other help desks we looked at by far.
Anthony Carter Head of IT
It was all fantastic. Everyone was able to pick up the system pretty quickly - because of the simple interface.
Colin Jones IT Specialist
