If your organization hasn’t approved AI tools for your support agents, they’re probably taking matters into their own hands (and creating a security and compliance nightmare).
AI, Compliance & Security
7 min read
Almost every help desk vendor is promoting their AI features, but not all AI features are created equal. Learn the questions to ask to go beyond the AI hype and find the best solution for your support team.
Customer Support, AI
10 min read
Personio customers who are using Conversations will soon need to find a new HR help desk. Deskpro provides an opportunity to improve case management with an intuitive workspace, customizable automations, and more.
Alternatives
3 min read
With Atlassian sunsetting its on-premise products, what comes next for Jira Service Management Data Center users who can’t move to the Atlassian Cloud environment?
Alternatives
11 min read
If you’re frustrated with Freshdesk’s AI costs, configuration limitations, and cloud-only deployment, it’s time to start looking at other help desks.
Alternatives
12 min read
Atlassian’s Jira Service Management is a popular IT service management (ITSM) platform, particularly within DevOps and other technical environments. But is it the best option for your organization? That depends on several factors, including your budget, types of support workflows, and compliance requirements.
Alternatives
12 min read
Manual processes are slowing your support team down. See how automated help desk workflows can eliminate bottlenecks and improve performance.
Customer Support
8 min read
Learn how to migrate your help desk quickly and securely while avoiding service disruptions.
Blog
8 min read
Your help desk vendor has just introduced new AI features that you’re excited to try out: you know that these features will automate repetitive tasks, help your support agents deliver better responses, and save the whole team time. But before you can implement the features, your compliance team reaches out and says you’re not permitted to use them. And you’re going to need to migrate off your SaaS-based help desk altogether because it doesn’t meet your organization’s data sovereignty requirements.
Compliance & Security
10 min read
Learn about the ticket ownership, collaboration, and automation capabilities that matter in help desk software for remote teams.
Blog
10 min read
Small support teams often start with a shared inbox to manage customer requests. That approach falls apart as the team and customer base grow.
Blog
7 min read
Deskpro has deployed its help desk platform on the AWS European Sovereign Cloud, extending access to AI-powered support for organizations that need to meet strict EU data residency and sovereignty requirements.
Announcements
3 min read
Support teams in regulated industries are frequently blocked from using AI due to data security and compliance concerns. But they can get the CX benefits of AI by taking a thoughtful approach to infrastructure and implementation.
AI
7 min read
Planning to use AI for customer or employee support? You won’t get far without grounding your AI in your organization’s knowledge.
AI
5 min read
Intercom is a popular messaging platform. That doesn’t mean it’s the right choice for every support team, especially those that need a full-featured help desk along with chat capabilities.
Blog, Alternatives
11 min read
Zendesk unable to meet the needs of your regulated industry? Compare secure and compliant help desk alternatives.
Blog, Alternatives
14 min read
If you haven’t rolled out AI in your customer support organization yet, it’s likely only a matter of time. Recent research shows that the majority of support organizations are already using AI in some capacity, though most are still in the planning and pilot stages. And 91% of customer support leaders say they’re under pressure from their executive team to implement AI in 2026.
AI
6 min read
AWS Customers Can Choose Between SaaS and Virtual Private Cloud (VPC) Based on Their Business and Security Requirements.
Announcements
3 min read
No support organization goes from zero AI to fully autonomous agents instantly. But there are steps you can start taking today to get more advanced with your AI usage, moving from small experiments to real ROI.
AI
6 min read
This interview features insights from Deskpro CEO Brad Murdoch on the current state of AI in support operations, the barriers to AI adoption in regulated industries, and how Deskpro is shaping the future of AI-powered help desks with the launch of Deskpro Private.
AI
5 min read
Organizations are investing in AI solutions to improve their support operations and customer experience, but only 25% of AI projects have delivered their promised ROI, according to an IBM survey of over 2000 CEOs.
AI, Customer Support
5 min read
Based on the hype around AI, you’d think the majority of businesses are actively using AI in every part of their business and especially in their support operations. In reality, most have yet to move beyond the planning or pilot phase, with projects frequently stalling due to many factors such as AI hallucinations and security and compliance issues.
AI, Customer Support
4 min read
AI has advanced rapidly, but for most organisations the real barrier isn't technology, it’s trust. Models keep getting better, yet leaders still hesitate to let AI near sensitive workflows.
Blog
2 min read
One of the main reasons I joined Deskpro last year was that I saw immense potential to make a meaningful impact on the help desk industry.
Announcements
3 min read
AI is reshaping how support teams work, but not every industry is moving at the same pace. The new report, State of AI in Support Operations: Balancing Innovation and Compliance, reveals a widening gap: while 71% of organizations have adopted AI, only 58% of regulated industries, including healthcare, finance, and government, have followed suit. The gap isn’t about a lack of enthusiasm for AI. Instead, it’s the ability to maintain compliance while adopting AI at scale.
Resources
AI is reshaping what modern help desk software can do. Explore how enterprises can use AI to streamline support, boost productivity, and maintain compliance, whether deployed in the cloud, private cloud, on-premise or sovereign environments in this quick-read eBook.
Resources
Deskpro Private Eliminates Impossible Choice Between AI Capabilities and Data Security for Organizations Including Financial Services, Healthcare, Aerospace and Defense, and Government
Announcements
6 min read
Research finds security and compliance requirements are reshaping technology adoption, with healthcare, finance and government organizations facing deployment constraints that technology companies avoid
Announcements
4 min read
A Vibrant Atmosphere of Collaboration and Innovation
Government & Public Sector
2 min read
Discover what’s new in Deskpro 2025.5 — from DocuSign integration and a WCAG AA-compliant Help Center theme to smarter AI insights, advanced Slack notifications, and workflow upgrades. More control, more context, better performance for your team.
Announcements
6 min read
It’s been a little while since our last update — and with good reason. We've been hard at work building some of our most exciting updates yet, and we wanted to bring them all to you in one big release roundup.
Newsletter
2 min read
Discover key insights from Deskpro’s participation at Public Service Data.AI 2025 in London. Explore how public sector leaders are approaching AI, data sovereignty, and digital transformation and why Deskpro’s configurable, efficient, and trusted platform is resonating with government teams.
Government & Public Sector
3 min read
Discover how Deskpro creates seamless internal support by integrating Slack, Microsoft Teams, and email into one helpdesk.
5 min read
Why security isn't just a feature for us, it's fundamental to everything we do.
3 min read
The UK government's announcement of the National Digital Exchange (NDX) on June 7, 2025, marks a significant moment for public sector digital transformation. With promises of £1.2 billion in annual savings and a complete overhaul of how government departments purchase technology, this initiative could fundamentally reshape how the public sector embarks on transforming citizen services across the country.
Government & Public Sector
4 min read
Introducing new support channels Slack and Microsoft Teams. Your employees can get help from the tools they already use, while every request is tracked, logged, and managed in your help desk. No missed messages, no manual work, just simple support.
Announcements
2 min read
"What gets measured gets managed." This adage rings especially true for HR teams struggling to demonstrate their value in today's data-driven business environment. If you're responsible for HR support in your organization, you've likely experienced the pressure to quantify your team's impact—while simultaneously drowning in a sea of metrics that don't seem to tell the complete story. Modern HR helpdesk solutions can address these challenges, but knowing which metrics to focus on is critical.
HR Help Desk
6 min read
After a year of growth and transformation in 2024, we're thrilled to be building on that momentum as we step into the new year. We're kicking off the year with new features and core functionality updates designed to improve how you connect with and support your users.
Newsletter
2 min read
Welcome to the kickoff of the “How Deskpro Uses Deskpro” series, where we’ll give you an inside sneak peek into how our various teams actually use Deskpro. You might be surprised to learn that Deskpro isn’t just help desk software for customer support. It’s a versatile platform that serves multiple departments, including customer success, HR, facilities, IT – and even marketing. And that’s the team we are going to start with. Our marketing team may be small, but we wear a lot of hats, and we’re excited to share how we use Deskpro in our daily operations.
4 min read
As the year comes to a close, it's time to reflect on the changes, innovations, and growth we've achieved. At Deskpro, we're marveling at the significant strides made in help desk innovation throughout 2024. Join us as we celebrate and share some of the year's most noteworthy milestones.
Newsletter
2 min read
We're excited to share the latest updates to Deskpro, designed to elevate your experience and provide a better support experience for your customers. This month's features build upon our powerful AI suite, introducing innovative features that make the tools more effective and beneficial for your team.
Newsletter
2 min read
We're excited to share the latest updates and enhancements introduced to Deskpro in September. Our team has been hard at work to bring you new and improved features to streamline your support processes.
Newsletter
2 min read
It's been an exciting month at Deskpro, and we're eager to introduce you to our latest innovations. We've got a lot to cover from our brand-new Messenger to our innovative AI suite. Let's dive into how we're making Deskpro better than ever.
Newsletter
2 min read
Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in July.
2 min read
Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in June, along with some key company highlights. Let's dive in to discover how we're working to make Deskpro even better for you.
Newsletter
2 min read
Our Founder’s note on Deskpro’s $25m Series A funding and welcoming new CEO Brad Murdoch on board.
Announcements
3 min read
Welcome to this month's edition of the Deskpro Digest! We're excited to bring you all the details of the latest updates and changes to Deskpro that can help you elevate your support.
Newsletter
2 min read
At Deskpro, we're committed to constantly refining and improving your help desk experience. This month, we focused on enhancements aimed at making day-to-day tasks easier and more efficient in an improved interface.
Newsletter
2 min read
This month, we've launched a range of enhancements to Deskpro, designed to streamline management in the CRM, particularly when updating User information. Additionally, several updates have focused on improving data management capabilities and overall visibility in the interface.
Newsletter
3 min read
Welcome to your fresh dose of Deskpro! Our dedicated team has been diligently working to enhance your experience. This month, we've rolled out updates to help you better organize the Help Center and Community in our help desk, refined our searching capabilities, and introduced improvements to our interface.
Newsletter
2 min read
We're back with your latest Deskpro news and updates. The team has been busy this month, introducing a new direct Deskpro channel, enhancing the functionality of existing features, and releasing more apps!
Newsletter
3 min read
Explore the types of chatbots, best practices, and how to adopt a chatbot for your business. Learn about the future of AI-driven customer interactions.
Blog
13 min read
Discover effective strategies for constructing a knowledge base, empower your business with organized & easily accessible information for improved productivity.
Blog
9 min read
Master the art of customer onboarding with tips on support, feedback collection, best practices, common pitfalls, and success measurement.
Blog
13 min read
We're back with the November issue of our help desk newsletter, keeping you updated with all the latest developments at Deskpro.
Newsletter
3 min read
Empower your business with a customer-centric culture and technology. Learn how tools like NPS, CSAT, AI, and CRM enhance your customer experience.
Blog
17 min read
Welcome to the latest edition of The Deskpro Digest, your go-to source for all the latest updates, features, and enhancements from Deskpro. Let's take a look at some of the exciting updates we've pushed in October and how they can transform your help desk experience!
Newsletter
3 min read
Learn about the benefits of live chat for businesses, strategies for implementation and tracking success, and future trends.
Blog
16 min read
Discover why on-premise software's reliability, performance, and cost-effectiveness make it a strategic choice for businesses in the digital era.
Blog
12 min read
Discover how harnessing collective wisdom through good knowledge management can be your roadmap to sustained business growth and success.
Blog
16 min read
This month has been action-packed at Deskpro as we rolled out four new project management integrations, introduced an exciting feature for Deskpro Enterprise, and implemented numerous enhancements and bug fixes to elevate your overall Deskpro experience. Keep reading for a deep dive into all the latest updates from Deskpro!
Newsletter
4 min read
Unlock success with our insightful guide, helping you achieve customer satisfaction and success within your business like never before.
Blog
22 min read
In August, we've focused on expanding our omnichannel platform with our newest channel and adding more integrations for you to connect to.
Newsletter
3 min read
The future of customer support is a dynamic blend of technology and human touch, read as we explore the transformative potential of AI and automation.
Blog
15 min read
In July, we launched an exciting new program, created exciting new features for you to try, and released hundreds of improvements and bug fixes to enhance your support platform.
Newsletter
3 min read
Across June, our team has been hard at work delivering over 125 updates across the product. These updates include new features, impactful improvements, and numerous bug fixes.
Newsletter
2 min read
In May, our product development was focused on customer feedback around enhancing ticket visibility and the interface's personalized viewing preferences.
Newsletter
2 min read
Welcome to our new monthly newsletter, giving insights into all the exciting updates and help desk software improvements within Deskpro.
Newsletter
2 min read
