Deskpro Blog

Wednesday, June 18, 2025

2 min read

Say Hello to Support in Slack and Teams

Introducing new support channels Slack and Microsoft Teams. Your employees can get help from the tools they already use, while every request is tracked, logged, and managed in your help desk. No missed messages, no manual work, just simple support.

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6 min read

HR Help Desk Analytics: The 5 Metrics That Actually Matter

"What gets measured gets managed." This adage rings especially true for HR teams struggling to demonstrate their value in today's data-driven business environment. If you're responsible for HR support in your organization, you've likely experienced the pressure to quantify your team's impact—while simultaneously drowning in a sea of metrics that don't seem to tell the complete story. Modern HR helpdesk solutions can address these challenges, but knowing which metrics to focus on is critical.

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2 min read

The Deskpro Digest #13

After a year of growth and transformation in 2024, we're thrilled to be building on that momentum as we step into the new year. We're kicking off the year with new features and core functionality updates designed to improve how you connect with and support your users.

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4 min read

How Deskpro Uses Deskpro - Marketing Edition

Welcome to the kickoff of the “How Deskpro Uses Deskpro” series, where we’ll give you an inside sneak peek into how our various teams actually use Deskpro. You might be surprised to learn that Deskpro isn’t just help desk software for customer support. It’s a versatile platform that serves multiple departments, including customer success, HR, facilities, IT – and even marketing. And that’s the team we are going to start with. Our marketing team may be small, but we wear a lot of hats, and we’re excited to share how we use Deskpro in our daily operations.

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2 min read

The Deskpro Digest: The 2024 Rewind

As the year comes to a close, it's time to reflect on the changes, innovations, and growth we've achieved. At Deskpro, we're marveling at the significant strides made in help desk innovation throughout 2024. Join us as we celebrate and share some of the year's most noteworthy milestones.

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2 min read

The Deskpro Digest #11

We're excited to share the latest updates to Deskpro, designed to elevate your experience and provide a better support experience for your customers. This month's features build upon our powerful AI suite, introducing innovative features that make the tools more effective and beneficial for your team.

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2 min read

The Deskpro Digest: September 2024

We're excited to share the latest updates and enhancements introduced to Deskpro in September. Our team has been hard at work to bring you new and improved features to streamline your support processes.

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2 min read

The Deskpro Digest: August 2024

It's been an exciting month at Deskpro, and we're eager to introduce you to our latest innovations. We've got a lot to cover from our brand-new Messenger to our innovative AI suite. Let's dive into how we're making Deskpro better than ever.

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2 min read

The Deskpro Digest: July 2024

Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in July.

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2 min read

The Deskpro Digest: June 2024

Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in June, along with some key company highlights. Let's dive in to discover how we're working to make Deskpro even better for you.

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3 min read

Deskpro’s Next Chapter: $25m Series A Funding

Our Founder’s note on Deskpro’s $25m Series A funding and welcoming new CEO Brad Murdoch on board.

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2 min read

The Deskpro Digest: May 2024

Welcome to this month's edition of the Deskpro Digest! We're excited to bring you all the details of the latest updates and changes to Deskpro that can help you elevate your support.

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2 min read

The Deskpro Digest: April 2024

At Deskpro, we're committed to constantly refining and improving your help desk experience. This month, we focused on enhancements aimed at making day-to-day tasks easier and more efficient in an improved interface.

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3 min read

The Deskpro Digest: March 2024

This month, we've launched a range of enhancements to Deskpro, designed to streamline management in the CRM, particularly when updating User information. Additionally, several updates have focused on improving data management capabilities and overall visibility in the interface.

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2 min read

The Deskpro Digest: February 2024

Welcome to your fresh dose of Deskpro! Our dedicated team has been diligently working to enhance your experience. This month, we've rolled out updates to help you better organize the Help Center and Community in our help desk, refined our searching capabilities, and introduced improvements to our interface.

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3 min read

The Deskpro Digest: January 2024

We're back with your latest Deskpro news and updates. The team has been busy this month, introducing a new direct Deskpro channel, enhancing the functionality of existing features, and releasing more apps!

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13 min read

What is a Chatbot? How Do They Work? The Ultimate Guide

Explore the types of chatbots, best practices, and how to adopt a chatbot for your business. Learn about the future of AI-driven customer interactions.

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9 min read

Knowledge Base Construction: How to Efficiently Organize and Manage Information

Discover effective strategies for constructing a knowledge base, empower your business with organized & easily accessible information for improved productivity.

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13 min read

The 5 Stages of Crafting a Seamless Customer Onboarding Experience

Master the art of customer onboarding with tips on support, feedback collection, best practices, common pitfalls, and success measurement.

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3 min read

The Deskpro Digest: November 2023

We're back with the November issue of our help desk newsletter, keeping you updated with all the latest developments at Deskpro.

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17 min read

The Ultimate Guide to Elevating Your Business Through Customer Experience

Empower your business with a customer-centric culture and technology. Learn how tools like NPS, CSAT, AI, and CRM enhance your customer experience.

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3 min read

The Deskpro Digest: October 2023

Welcome to the latest edition of The Deskpro Digest, your go-to source for all the latest updates, features, and enhancements from Deskpro. Let's take a look at some of the exciting updates we've pushed in October and how they can transform your help desk experience!

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16 min read

What is Live Chat, and Why Your Business Needs It

Learn about the benefits of live chat for businesses, strategies for implementation and tracking success, and future trends.

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12 min read

Why On-Premise Software Still Holds Its Ground in the Cloud-First Age

Discover why on-premise software's reliability, performance, and cost-effectiveness make it a strategic choice for businesses in the digital era.

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16 min read

Knowledge Management and Your Guide to the Power of Collective Wisdom

Discover how harnessing collective wisdom through good knowledge management can be your roadmap to sustained business growth and success.

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4 min read

The Deskpro Digest: September 2023

This month has been action-packed at Deskpro as we rolled out four new project management integrations, introduced an exciting feature for Deskpro Enterprise, and implemented numerous enhancements and bug fixes to elevate your overall Deskpro experience. Keep reading for a deep dive into all the latest updates from Deskpro!

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22 min read

How to Master the Art of Exceptional Customer Service

Unlock success with our insightful guide, helping you achieve customer satisfaction and success within your business like never before.

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3 min read

The Deskpro Digest: August 2023

In August, we've focused on expanding our omnichannel platform with our newest channel and adding more integrations for you to connect to.

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15 min read

Beyond Tickets: Future of Effective Customer Support

The future of customer support is a dynamic blend of technology and human touch, read as we explore the transformative potential of AI and automation.

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3 min read

The Deskpro Digest: July 2023

In July, we launched an exciting new program, created exciting new features for you to try, and released hundreds of improvements and bug fixes to enhance your support platform.

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2 min read

The Deskpro Digest: June 2023

Across June, our team has been hard at work delivering over 125 updates across the product. These updates include new features, impactful improvements, and numerous bug fixes.

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2 min read

The Deskpro Digest: May 2023

In May, our product development was focused on customer feedback around enhancing ticket visibility and the interface's personalized viewing preferences.

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2 min read

The Deskpro Digest: April 2023

Welcome to our new monthly newsletter, giving insights into all the exciting updates and help desk software improvements within Deskpro.

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