Omnichannel client inbox
Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.
Omnichannel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.
Omnichannel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Automation
Automation
Less manual work. More time for the tickets that matter.
From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual. Set it up once and let it run.
Customization
custom configuration
Build your help desk to fit how your team works
Custom ticket fields, forms, and workflows mean you're not shaping your process around the software. Multi-brand support lets you run multiple teams or products from one instance. And with support for over 30 languages, Deskpro works wherever your team is.
Self-service
help center
Fewer repeat questions. Faster answers for everyone.
Build a knowledge base your agents and customers can both use. Publish help articles, guides, and FAQs so customers can find answers without raising a ticket. And so agents can pull the right answers in seconds.
Deskpro AI
Deskpro AI
Your agents stay in control. AI just makes them faster.
Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention. For routine queries, the AI chatbot handles first contact so your agents focus on the conversations that need them. Every AI action is a suggestion; your team decides what gets sent.
Reporting
Reporting
The numbers your manager asks for
Ticket volume, SLA performance, agent workload, CSAT. Deskpro surfaces the data your team needs to improve. Real-time dashboards and scheduled reports give managers visibility without pulling anyone away from the queue.
Integrations
integrations
Fits right into your existing tech stack
Connect Deskpro to the tools your team already uses: Slack, Salesforce, HubSpot, Jira, and hundreds more. API and webhook support mean you can build custom integrations for anything that isn't covered out of the box.
