Deskpro Voice
Integrated Call Center Software for Efficient Customer Support
Deskpro Voice: Streamline your call center operations with our integrated cloud-based solution. Improve customer support and resolve issues faster.
Live Chat Software
Build better relationships with 24/7 chat availability
Offer round-the-clock support and connect with customers to resolve queries whenever your team is free.
Get to the bottom of simple queries in no time and increase team productivity.
Improve engagement by initiating chats with current and potential customers.
Analyze metrics and create custom reports to understand and improve chat support.
See pages customers are browsing and preview messages they type in real time.
Efficient Multi-Chat Handling
Reduce wait times and boost resolution rates
Seamlessly jump between multiple conversations, collaborate with colleagues, or team up on support; reduce customer wait times by handling multiple chats at a time.
message previews
Stay ahead of the game with proactive previews
See what customers are typing in real-time before they press send. Your customer service agents can find an answer whilst they type and reply faster. And identify a customer’s sentiment by seeing what they delete, as well as what they send.
Custom Routing
Interactive chat flows
Create pre-defined chat paths, where a user’s selection determines the next step in the conversation, whether you route queries through your chatbot or directly to an agent.
Reducing friction and your most common queries by automating core processes.
An agent can only take one phone call at a time but they can have three or four chats going at the same time.John Issa Director of Operations
DESKPRO MESSENGER
Full support in one clever chat widget
Deskpro Messenger improves customer experience and lets you provide great support anywhere. Customers can access essential help desk features from a single, intuitive interface that you can embed wherever they need it the most.
Live chat is nice because it allows our customers to ask us questions rather than just creating tickets. Combining that with our documentation, we can prevent tickets from being created in the first place.Luke Bryant Customer Support Manager
Social Media Ticketing
Streamline social media customer service interactions
Enhance social media customer service with Deskpro's comprehensive software. Support across WhatsApp, Facebook, Twitter and SMS with help desk integrations.
Dynamic Forms
Structured data, quicker responses
Use dynamic forms to collect information for a more structured process. Forms help to streamline your support & allow for more personal interactions.
FAQs