Instant Ticket Summaries
Get full context on any ticket, instantly. Intelligent ticket summaries let agents grasp the core issue, saving time reading lengthy message threads.
Intelligent Ticketing Software
Next-level help desk software with AI customer support tools
Elevate your ticketing system with AI-powered help software.
Automate agent processes with AI tools, build robust and intelligent workflows to enhance productivity, improve resolution rates, and boost customer satisfaction.
Arm agents with the capacity to draft responses, manage customer needs, and solve issues quickly with AI-powered tools.
Reduce manual, repetitive tasks with conversational AI. Empower your agents to resolve more issues faster.
AI can analyze the sentiment in customer conversations to help categorize and prioritize tickets to improve support operations.
Help your team work more productively with a better understanding of customer interactions.
Agent Productivity Tools
Reach new heights with AI-powered agent productivity
Elevate agent's efficiency to new levels by leveraging AI capabilities. Alongside existing productivity tools that boost performance, Deskpro AI gets agents up to speed and provides efficient tools to provide personalized support at scale.
Adjust Message Tone
Craft perfect responses with the right tone. Analyze users' tone to align your voice with the context of the conversation, making it more formal or friendly.
Perfectly Drafted Responses
Supercharge reply rates with AI-powered responses tailored to the user's last message! Save time and enhance the quality and consistency of responses.
Expand Replies
Transform brief replies into detailed solutions with a single click! Deliver more informative solutions for customers while saving time for agents.
Draft Help Articles
Leverage AI to convert useful responses into knowledge base articles, accelerating resolution for future interactions via deflection!
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Suggested Ticket Actions
Boost customer interactions with speedy suggestions to user requests, providing the most relevant articles, canned responses, or automations!
AI Sentiment Analysis
Get to the root of the issue instantly
Detect how users feel instantly and get updated on changes to their sentiment with each response, empowering your team to respond with appropriate empathy and urgency every time.
Construct intelligent automations to power processes to escalate issues or re-assign queries based on the sentiment detected.
Customer Intent Detection
Enhance customer satisfaction using AI for customer intent
Create Intents Sets to help identify and categorize customer queries and streamline support for a better customer support experience for agents and customers alike.
Build custom intent sets that align with your common requests to enable seamless AI automation.
Triage Customer Problems
Create Intent Sets to intelligently categorize tickets based on user sentiment, helping you triage tickets faster and understand issues quickly.
Intelligently Automate Actions
Create global automations to run based on an AI analysis of customer responses to increase the priority of requests or alert agents to act.
Thank You Detector
Combine intent detection with Triggers to identify a "thank you" to efficiently resolve tickets by differentiating between a simple acknowledgement and further assistance needs.
Chatbots that solve issues with AI features
Chatbots with intelligent routing of live chat conversations using Chatflows to gather appropriate information, and route to your agents or AI Chatbot.
Built-in safeguarding to only answer questions based on your support content.
Amplify support with AI-powered help desk software
We understand the value of your support agents. That's why Deskpro's AI features are designed not to replace human support, but to empower agents to reach extraordinary heights.
Our AI tools, seamlessly integrated into the Deskpro platform, are your agents' new allies, taking over repetitive tasks, reducing triage, and freeing your team to focus on what truly matters - nurturing personal relationships with customers and solving requests.
Our AI-enhanced ticketing software offers a cutting-edge customer support solution that effortlessly scales to fit your growth. No matter how large your customer base grows, every interaction remains personal, efficient, and impactful. This ensures a superior customer experience without overloading your support team.
Implement an AI-powered help desk to empower your customer service team. Assisted with AI technology, customer service becomes a well-oiled machine where agents can offer enhanced service delivery and improve customer experience.
With recent advancements in AI models, implementing AI into your ticketing system is an example of AI entering the workplace across industries.
Deskpro by far excelled over the other help desks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.Anthony Carter Head of IT
FAQs