SPICEWORKS ON-PREMISE ALTERNATIVE
Spiceworks Alternative: Self-hosted help desk software that puts you in control
Take the stress out of finding an alternative help desk software solution. Deskpro offers a comprehensive help desk platform with both On-Premise and Cloud deployments.
WHAT YOU GET DURING YOUR 14-DAY FREE TRIAL
- Access to our wide range of features
- Custom 1-to-1 Demo Session
- Dedicated Account Manager
- Weekly Releases & New Features
- Apps & Integrations
- Powerful Automation Tools
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Finding a Spiceworks alternative doesn't need to be complicated
Many IT teams use Spiceworks help desk because it's an excellent free solution that reduces the need to track assets and support requests manually. As a software tool, it offers free tools that help teams manage their network and support ticketing.
In 2021, Spiceworks announced to its community that its On-Premise software Desktop would be end-of-life by the end of the year. During this period of deprecation, this particular Spiceworks software became unavailable for download and is no longer maintained or supported. The Spiceworks team announced that due to its older codebase, Spiceworks Desktop had intentionally received minimal development efforts for several years.
For their On-Premise and self-hosted software fans, this change marked a new period of uncertainty for the future of On-Premise software with the Spiceworks help desk. The primary suggestion for Spiceworks users is to eventually migrate to Spiceworks Cloud Help Desk, although they acknowledge has a reduced level of functionality from their On-Premise asset management software that won't be replaced in the Spiceworks Cloud Help Desk. Alternatively, the remaining Spiceworks On-Premise system, Help Desk Server, is available but is receiving minimal development efforts in favor of the Spiceworks Cloud Help Desk system. And for many Spiceworks help desk lovers, these options don't give an adequate solution!
Why is Deskpro your best Spiceworks help desk alternative?
Countless software providers have begun to shift away from On-Premise asset management software favoring the Cloud over On-Site or Self-Hosted deployment options. Deskpro is not like this. We are not removing our On-Premise deployment, letting it stagnate, or leaving it without essential functionality. Deskpro On-Premise and Cloud receive the same level of attention and commitment to product development, so you can choose the deployment that best suits you.
On-Premise Deployment
Our On-Premise, self-hosted deployment option (alternative to Spiceworks Desktop) provides an added layer of data security and control as you can run your PHP-powered help desk on your choice of server infrastructure. The new On-Premise controller makes help desk management flexible and simple for your Sysadmins while never compromising on power.
Our Commitment to On-Premise
We are committed to Deskpro On-Premise we are constantly updating, improving, and developing our On-Premise version to make it the best solution for our customers. We are continuously investing in Deskpro On-Premise to ensure that it has all the same functionality as our Cloud deployment.
Our brand new On-Premise Controller provides an even more user-friendly option for server management alongside the newest version of the product, Deskpro Horizon.
Our On-Premise customers love the flexibility, scalability, and security that the platform offers and the capabilities continue to grow each week. We release updates every week, where Cloud instances are automatically upgraded, and On-Premise customers can upgrade at their own pace. The full details of each release are announced on our Help Center, including upgrades to the On-Premise Controller.
We used to use Spiceworks, and when you're moving from a free product to a paid product the expense needs to be justifiable - you need to make sure you're getting value for money.Melissa Pratt Help Desk Supervisor
Unparalleled Flexibility and Customization: Why Deskpro Surpasses Spiceworks
Teams love Deskpro because of it's highly flexible and customizable UI. With the ability to rearrange elements, choose layouts, and personalize the interface, users can prioritize frequently used features, eliminate clutter, and organize information intuitively. Deskpro is designed for different density levels based on the type of agent and their experience, empowering users to use Deskpro how they want.
Simplify IT Support Processes
Deskpro simplifies and streamlines your IT support processes, making it easier for your team to handle service requests, and support tickets, resolve issues, and provide excellent service. With Deskpro's intuitive interface and powerful features, you can efficiently manage and track support requests, track tickets, automate repetitive tasks, and ensure timely resolution.
The #1 Spiceworks Desktop alternative
Spiceworks Help Desk Software Alternative
Deskpro: The Ultimate Spiceworks Alternative for Streamlined IT Support
We provide you with the tools you need to provide incredible support at a reasonable rate. Move to a fully functioning help desk with our team of support superheroes on hand to help whenever you need it. Carefully evaluate Deskpro vs Spiceworks.
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FAQs
Frequently Asked Questions
Here are some questions you might ask when comparing Deskpro and Spiceworks.