Multi-brand
Don't compromise on individuality.
Run and support several different brands or departments from the same help desk platform, with a collaborative multi-brand help desk solution.
We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.Matt Goldfarb Executive Director of Support
Deskpro's multi-branding is perfect for organizations with a need for:
Multi-Brand
Streamline your workflows with a multi-brand solution
Multi-brand enables you to run and support several different brands or departments from the same help desk. It enables large scale separation of specific departments to organize your Help Center.
Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.
We tried a few different help desks but when I tried Deskpro the multi-branding capabilities really won me over.Mark Frankfurt Founder & CEO
Customization
Let your customers know they're in the right place
Customize your individual Help Centers to fit each of your brand or departmental imagery. Each Help Center can have its own logo, welcome message, font type and color; so you can truly represent each of your brands individually. You can also do more advanced editing with our templates or CSS editor.
You can host each of your brand's Help Centers off their own URL or you can use your main URL with branded slugs depending on how separately you want your subsidiaries to operate.
Automation
Make routine tasks more efficient and optimize your organization's processes
With multiple-brands it's important to keep your help desk organized and running seamlessly. Deskpro's automations help to keep you in control of all the complex processes that occur across all your help desk platforms.
Ticketing
Organize your brands with powerful automations
Admins control ticket visibility for your agents so you can decide how tickets will be allocated to your various departments across your subsidiaries.
Prioritization
Stay on top of your tickets
Never lose track of your tickets with automated processes that prompt agent actions.
We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.Roshan Vinayan Project Manager
Permissions
Choose which brands your agents can access
Agent permissions are controlled by your admins and determine what you agents can see or do within the help desk.
Knowledge Base
Create dedicated knowledge bases and communities
Each of your brands can have a knowledge base and community that is distinct from one another. Individual News, Knowledge Base articles, Guides, FAQs and Files can be published across each Help Center.
Brand or product-specific information can be published to ensure your customers can easily find the relevant content on a clear and distinctive Help Center.
Reporting
Easily navigate your analytics
Use Deskpro's reports dashboard and builder to generate and view data about your company's performance across each brand. Reports can be set to automatically update certain members of your organization by email on a regular schedule.
You can create brand-specific dashboards for each of your children companies and departments to keep all of your statistics clearly separated.
If I was running my own business and needed to set up a help desk I would consider Deskpro.Brandon Skinner Help Desk Manager
