About Us
Trusted by thousands, Deskpro empowers organizations to master their support tools and build meaningful customer relationships, driving business growth.
Deskpro's story began with a simple yet ambitious mission: to make customer service software more accessible and efficient. Founded in 2001, with some origins starting out of an online forum thread "Release the Support Thing", Deskpro has evolved into a comprehensive help desk solution that goes beyond basic ticketing.
From these grassroots beginnings, we've thoughtfully expanded our platform to include knowledge base capabilities, multi-channel support, customizable workflows and AI integrations.
Throughout our growth, we've maintained our commitment to hosting flexibility. While others pushed cloud-only solutions, Deskpro has always offered a choice. Whether you need cloud deployment, on-premise installation, or a hybrid approach, our platform adapts to your requirements.
We're committed to helping organizations streamline their workflows, automate processes, and gain powerful insights from every customer interaction. This approach allows support teams to focus on what truly matters: solving problems and building lasting customer relationships.
In 2024, Deskpro marked a significant milestone with a $25 million Series A funding round from Elsewhere Partners, a growth equity firm based in Austin, Texas.
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We Cover the Globe
We have modern offices around the world. Each has its own personality with talented humans who are dedicated to our customers and company's success.
Deskpro's London office serves as a hub for the company's sales, operations, support, engineering, and product teams, and it is where the company initially established its roots.
Address: 79 Hartfield Road, SW19 3ES, London, United Kingdom
Deskpro's Austin office, situated in the vibrant East Austin neighborhood, serves as the company's global headquarters and is home to its sales, marketing, support, and operations teams.
Address: 2021 E 5th St, Suite 190, Austin TX 78702
Deskpro's Asia Pacific presence is supported by a network of remote employees who focus on delivering customer service and technical support to our customers across the globe.
Our management team brings decades of combined industry expertise and experience, driving innovation and excellence at Deskpro. With diverse backgrounds and determination, they are the driving force towards innovation and success.
