Localization
Global customer service made easy with Deskpro's multi-language support
A comprehensive multi-language support solution with multi-brand, multi-channel and multi-lingual support. All from a single, scalable help desk.
speak their language
Provide seamless localized support
Having an organization with clients or subsidiaries all over the globe is complicated enough, Deskpro wants to make your customer support as simple as possible.
A single, intuitive help desk system makes resolving customer issues simple and painless.
Multi-Lingual
Break down barriers with 20+ language packs
Our language packs can be applied across the agent and customer interface to enable live cross-linguistic communication during agent-customer interactions
Which languages does Deskpro support
Machine Translation
Intelligent translation tools simplify support
Microsoft machine translation uses AI, that has learnt from statistical and linguistic information, to provide highly intelligent, and near fluent, translations.
Translations are able to applied to both the agent and user interfaces, enabling the entire help desk and Help Center to be localized to each individual - making your support more accessible.
Provide truly international support
Deskpro lets customers browse your help desk and receive notification emails in their own language. We support over 25 languages, allowing you to provide multi-lingual support to your customers, wherever they are.
Ticket translation
Whatever language customers contact you in, your agents can use one-click translation to understand their support requirements and group tickets by language.
Deskpro can handle multi-brand and multi-language with easy-to-add dynamic filters.Lieven Embrechts IT Architect
Help center
Localize your Help Center
Customers can access your Help Center to access all your content in their native language.
Knowledge Base
Your international knowledge base
Offer translations of your Knowledge Base articles which automatically match your customer's Help Center language preferences.
So your international customers can still benefit from easily accessing your self-service Help Center.
Dynamic forms
Intelligent forms are directly translated
Your dynamic forms can intelligently match the language your customers view the Help Center in based on your installed language packs.
So customers can easily submit tickets or support requests, no matter what language they view your Help Center in.
We have UK, EMEA and US routing and using triggers that allowed me to create custom filters for email addresses that distribute tickets across 4 support teams depending on the time of day, day of the week and type of enquiry.Chris Evans VP of IT Operations
Intelligent software
Predictive software gets your customers to the right place
Deskpro's intelligent software automations keep your Help Center running smoothly so you can resolve customer issues efficiently.
International Teams
Super smart international support
Collaborate on support across the globe with a help desk that allows agents to set their own timezone settings.
You can connect local numbers to your help desk, to ensure calls are routed to the correct team to offer localized support or based on your business hours across timezones.
Deskpro is our main communication system with our client base and it’s working very well for us.David Neelman Director, Project & Client Services
FAQs