Onboarding
Successfully launch your new help desk
Our concierge onboarding plans help you get your new help desk software up and running exactly how you want it.
We really appreciated the onboarding process with Deskpro. The team was very helpful and we felt like we had a great partnership at every step of the process. We have never felt invisible or lost in a sea of other customers.Matt Goldfarb Executive Director of Support
Prepare for lift-off
If you’re unsure about the best way to set Deskpro up for your organization, we can give you a helping hand.
Whether that's developing custom forms or discovering how to unleash the potential of our powerful automation features, our experienced help desk wizards are ready to help.
Bespoke onboarding plans start from $2,495.
Onboarding with Deskpro
Onboarding should be smooth. We strive to minimize the time you need to feel prepared and confident using our product. Below is a prospective process on how Deskpro can work with you to get your help desk up and running as quickly and efficiently as possible.
1 Initial kick-off call
Introduction to your Account Manager, where you will scope out your requirements to set up your help desk exactly how your organization needs.
2 Implementation Plan
Our onboarding team will produce a step-by-step plan bespoke to your help desk. You can see exactly how we plan to get your new help desk ready for lift-off!
3 Building Phase
Our technical support team will go through your account and build it out to match the specification that was created in the implementation plan.
4 Review Phase
We want you to be able to hit the ground running with your new help desk. So we will review your account to ensure your help desk is operating in line with best practices and to make sure it is scalable to grow alongside your organization.
5 Follow-up call
Your account manager will explain everything that has been set up and why. We will check to see if any further changes need to be made, and if not we will sign off on the project.
The onboarding process was positive, I spoke with one of the customer support team and we had a couple of face to face calls where they walked us through the tools and how to use everything.Luke Bryant Customer Support Manager
It's all about you
We have a host of experience helping new customers to onboard successfully onto Deskpro. Whilst our onboarding plans follow a similar structure, they are bespoke to your requirements.
If you want to add in more training, or need help with integration or development projects, let us know and we can adjust them accordingly.
