Customer Support Software
Capture every message for unparalleled support
Elevate your customer support with Deskpro's comprehensive software. Streamline ticket management, enhance communication, and deliver exceptional experiences.
Internal Help Desk Software
Exceptional support begins with your team
Give your company an internal help desk software that delivers first-rate support and improves employee happiness across every team.
Boost internal communication with enhanced collaboration tools.
Offer employees support content to self-manage issues 24/7.
Integrate your current workflows and infrastructure with Deskpro seamlessly.
Provide safe communication with control over data access and storage.
Dynamic custom forms
Capture information with custom forms
Gather precise information about an issue with one form that changes dynamically based on responses and route it straight to the relevant agents.
Internal teams across the globe rely on Deskpro for their ticketing
We direct staff to the Help Center instead of sending us an email because there are specific questions they have to answer and this way we can drive responses.
Nick Martunas IT Manager
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.
Colin Jones IT Specialist
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.
Brad Craley Senior Systems Admin
Streamline internal processes across your teams
Provide world-class support for your internal teams with powerful help desk software that can fit your use case.
HR Teams
Our HR help desk software for internal teams brings support requests together into an intuitive interface.
Maximize the impact of your resources and improve internal help desk efficiency.
Boost communication with collaborative tools
Deskpro enables your agents to collaborate remotely with ease. Numerous internal help desk software features are created to reduce blockers and ensure your agents can work efficiently.
Tasks
An in-built task management system equips your HR department with a fully functioning training tool; assign new employees tasks as they get to grips with their roles.
I would recommend Deskpro to any software company. It's such a natural fit, especially for growing companies that have many products like we do.Mike Wray President
Supercharge your internal ticketing system
By giving your agents dynamic automation tools, it helps them increase the efficiency, quality and consistency of your support.
Productivity tools increase agent efficacy
Save time by eliminating repetitive and routine tasks. Tools in Deskpro bolster the quality of your support and help your staff exceed expectations.
Great support is all about teamwork
Provide agents with the tools to collaborate on support issues with ease. Your employees can team up to resolve tickets effectively with an open and collaborative internal ticketing system and help desk.
Agents can have discussions via group chat or one on one in real-time through Deskpro, reducing the need for third party messaging tools.
Use @mentions to ask for help, discuss, and make support decisions all within a single ticket protected from customer view.
We chose Deskpro because we wanted a help desk that gives us the flexibility to improve productivity and provide a human element to our support.David Brooks 247Time, Leicestershire
Convenient self-service support
Publish your support content on a comprehensive, unified platform. Simultaneously, reducing the workload placed on internal agents and enabling employees to find answers easily 24/7.
Help Center
Host your support documentation on your Help Center platform, available to your staff 24/7. Configure your content, customize design and permissions access to make it work for your organization.
Understand how helpful your content is
Know what content your employees actually find useful and what needs improving.
Ensure content reaches the right audience
Control access to each level of your Help Center; from entire branded Help Centers, to specific published content, determine exactly what is available for who.
Multi-Brand
Access your support platform across separate departments, offices, or brands through different user-facing Help Centers, each with unique content, linked and managed through one help desk.
Finding the right answers is easy
Create an article on your internal knowledge base once, that solves an issue for hundreds of employees in the future. Help your employees quickly search for solutions without needing to raise a ticket.
Reduce pressure on your internal support team by automatically suggesting relevant articles to employees when they go to submit a ticket.
Give employees instant answers with powerful search across the whole Help Center, intelligent search suggests relevant content as they're typing.
We've created a support Help Center and that's been a wonderful feature for our customers to use.Sarah Kippernes Head of Support
Integrations
Integrate Deskpro with your current tech stack
Deskpro internal support software integrates with popular apps and tools that thousands of internal support teams use on a daily basis.
Add essential apps into your workflow
We have a bespoke app library to allow your current IT infrastructure to integrate with your internal ticketing system and help desk.
The API is so well built out in Deskpro that the things we can achieve with it are almost limitless.Brian Polackoff VP of Sales & Client Relations
Know your employee data is secure
Enable secure login with authentication sources
Deskpro supports 20+ authentication sources, including AD, LDAP, and Social accounts.
Simplify login processes for employees and maintain a secure support environment.
We use JIRA internally and Deskpro integrates really nicely with that which allows us to communicate with our teams properly.Luke Bryant Customer Support Manager
Internal support software for creating first-class content
Deliver the best employee experience by improving the quality of your content. Highlight what's relevant and ensure your Help Center is equipped for self-service.
Control who can access what content on your Help Center.
Ensure important content is always included in the top of search results.
Increase content discoverability so employees find relevant answers first.
Attach files to messages using simple drag and drop.
Create a structured knowledge base with unlimited sub-category nesting.
Employees can subscribe and be notified via email of changes and updates.
Define custom fields and flexibly add additional information to content.
Display definitions of your core terminology on Knowledge Base articles.
How else can Deskpro help your organization?
Sales & CRM Software
Elevate sales and support efforts with a CRM and help desk
Boost customer support efficiency with Deskpro's CRM Help Desk software. Streamline ticket management, automate workflows, and deliver exceptional service
Self-Service Support Software
Help customers to help themselves
Help your customers help themselves with a 24/7 Help Center. Deskpro helps you create, publish and manage all your self-service content from one place.