Customer Support Software
Capture every message for unparalleled support
Elevate your customer support with Deskpro's comprehensive software. Streamline ticket management, enhance communication, and deliver exceptional experiences.
Sales & CRM Software
Elevate sales and support efforts with a CRM and help desk
Deskpro's CRM help desk software enables organizations to manage customer relationships effectively, centralize customer data, and streamline sales processes.
Driving enhanced engagement, improved sales efficiency, and customer satisfaction.
Gain a deeper understanding of sales leads when you get the full picture.
Manage touches with prospects across email, phone, chat, or social.
Seamlessly convert your prospects to customers on one platform.
Measure growth with reporting tools to understand rep performance.
Develop a deeper understanding of your customers
Deskpro's CRM ticketing system allows you to build a meaningful and accurate picture of every new lead and customer.
Custom Fields
Store specific and important information about prospects for your sales reps. Sales Managers can define the custom fields that are specifically needed.
We help teams all over the world understand their customers
It's nice to be able to customize Deskpro the way we needed; I set up departments and labels to fit our needs.
Mark Frankfurt Founder & CEO
We manage a number of separate brands and when it comes to tracking we can see how customers interact with them. This allows us to trace different entry points across our organization.
Matt Goldfarb Executive Director of Support
With Deskpro, I can run reports on pretty much anything and keep an eye on how my team is doing in real-time.
Andrew Weiss Director of LTL Operations
connect the dots
Instantly find out who’s who
Create a detailed view of the organizations your customers belong to.
Users who contact your help desk using an email with a registered domain will be automatically linked to their organization.
Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.
Assign positions to individual customers within each organization for a detailed and contextual view of who your customers are.
multi-language
Scale your sales efforts into new markets
Improve sales reach instantly, and let your prospects love you in every language.
Deskpro's built-in translation helps you connect with customers worldwide, even without a multi-lingual team.
Deskpro really has been a much better platform than any of the other CRMs we tried.Mark Frankfurt Founder & CEO
Unified Communication
A help desk equipped with the tools your Sales team needs to soar
Provide your sales team with a help desk that enables multi-channel selling alongside powerful integrations with sales systems that they know and love.
Integrate Deskpro with your current tech stack
Seamlessly integrate your help desk with over a thousand apps and integrations that you already use to make your daily work management simple.
Already have an existing CRM?
Effortlessly and automatically import data from your existing applications or systems.
Deskpro's help desk solution comes with a full range of apps, integrations and tools that allow you to import customer data from other sources.
Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce for seamless population.
Have conversations across any channel
Engage with warm or cold prospects using their preferred communication channel. Increase your conversions with multi-touch and multi-channel activity that makes connecting simple.
Easily manage all your emails within a single system. View conversations with prospects in full; complete with message history and ensure that deals don’t fall through the cracks.
Sell from anywhere
Stay on top of deals and connect with prospects any time, from anywhere.
Access sales and CRM features on the go with Deskpro iOS and Android apps.
Kanban Mode
Improve sales processes with visual tools
Kanban helps your sales reps visualize and track the sales cycle.
Help your sales and support team control and track each lead more efficiently and boost your selling capabilities with customizable Kanban boards.
Never miss a revenue opportunity again
Eliminate repetitive and routine tasks by creating convenient time-saving features to bolster the quality of your engagement and improve customer experience.
Snippets
Let your reps reply with super-fast canned responses at scale to regular questions from prospects.
It became a real struggle to provide customer service using Outlook and we felt that we were dropping the ball, which is never a good thing.Andrew Weiss Director of LTL Operations
Unite Sales & Support
Convert prospects to customers with a unified sales and support effort
You can develop meaningful relationships with your prospects and customers on a platform that unites support and sales.
Generate more leads and outbound opportunities
Create email templates that can be personalized to include merge tags. Log all email contacts and add or remove prospects from campaign sequences with just a click.
Create email sequences that can be customized to each deal and automate follow ups.
Deskpro gives you tools so all your communications with potential new customers are GDPR compliant.
Keep everyone focused and selling all year round
Build robust sales workflows. Create, assign and track tasks linked to support tickets, prospects, organizations and deals that help keep your reps organized and on time.
Ramp up your support to resolve tickets quicker and enhance customer satisfaction
Combine in-depth records with global actions to unify your sales and support efforts, so sales reps can focus on converting leads.
Our agents prefer Deskpro over other help desks because of the user-friendliness, clear interface, and technical flexibility. It’s greatly reduced response times and improved the user experience.Nam Nguyen Director of Customer Success
Powerful reporting interface
Analyze and understand sales performance and trends in real-time
Take the guesswork out of reports and build unlimited custom dashboards from within your help desk. Use in-built reports for easy sales forecasting or create custom reports on any metric.
Use in-built dashboards or create custom ones to monitor the data that matters to you.
Use simple DPQL query language to build and share custom reports.
Run dynamic visualization reports against almost any help desk metrics and criteria.
Get reports sent directly to your inbox to share daily updates on performance.
Billing and Reports
Track time and bill users for sessions
Track billable agent time for accurate reporting or flat-rate charges associated with each customer or organization.
Get a clearer picture of the help desk services your support agents are providing and the time charges.
Charge customers based on the support or time they need and generate invoices directly for customers.
Easily view your time and billing logs on your customized dashboards, reports, and shareable stats.
I like that the DPQL is similar to the SQL language for generating a query, so it’s not super complicated.Matteo Ferroni Co-Founder & CTO
How else can Deskpro help your organization?
Internal Help Desk Software
Exceptional support begins with your team
Internal ticketing system and internal support help desk software for organizations that care about happy employees.
Self-Service Support Software
Help customers to help themselves
Help your customers help themselves with a 24/7 Help Center. Deskpro helps you create, publish and manage all your self-service content from one place.