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Customer Satisfaction

Elevate Customer Satisfaction with Advanced CSAT Tools

Arm your team with CSAT tools, real-time analytics, and automation capabilities to proactively address customer concerns, make data-driven decisions, and enhance customer retention.

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Understand your customers
Gather direct feedback and ensure your customers are at the heart of your improvements.
Track your performance
Data provides insights let you pinpoint areas of weakness that your organization can improve upon.
Boost customer retention
Customers that feel heard, feel valued. Action feedback and improve your services to boost your business.
Navigate feedback with ease
In-built CSAT software makes measuring and analyzing customer feedback simple.
The Feedback tool has enabled us to find out what our customers are really thinking.
Arnis Morkans Head of IT

Insightful metrics

Make strategic decisions to increase satisfaction

Gather valuable insights and never question how customers feel about your brand and services. Customers can give the support they received a rating; positive, neutral, or negative.

Automated Responses

Proactively address negative feedback

Build automations to prioritize and address issues from dissatisfied customers. Ensure every survey response is addressed, enabling your team to improve continuously at each stage of the support journey.

Positive Response
Keep track of the customers that leave a positive response and analyze where your organization is performing well.
Neutral Response
Keep a careful eye on neutral scores, identify smaller issues and improvements that can boost your service for customers.
Negative Response
Automatically add managers to follow issues and label urgency to carefully monitor and fix any issues.

Real-time analytics

Get live insights about your performance

Keeping track of customer satisfaction is easy with real-time updates; pinpoint areas of improvement and understand what your customers think.

Learn more about Deskpro's reporting capabilities

Customization

Make your feedback work for you

Design surveys that elicit the data you need. Edit email templates to create custom satisfaction messages.

Create custom surveys per department, service, or product and gather specific feedback to implement changes across your business.

Other ways you can customize your help desk

Control distribution of surveys to customers

How you send them
Decide if you want to send a survey after each individual response, ticket resolution, or both.
When you send them
Select the timescale within which the survey request is sent, ranging from seconds to years.
Who can view them
Control whether agents can view customer responses or if only admins can access feedback.

User Experience

Getting valuable feedback is simple

Value the people that interact with your business everyday and listen to their insights.

Customers can access the satisfaction ratings through the Help Center, who can rate the support they received for their ticket with a star rating.

Coming Soon

Alternative customer satisfaction scoring

In-built CSAT software solution alongside a robust multi-channel help desk, reducing the need for third-party survey applications with a help desk that can manage it all.

CSAT Scores
This KPI measures how happy your customers are with your services or products, providing valuable insights into your performance.
Net Promoter Score (NPS)
Assess how customers experience your services and products, helping you understand their likelihood to recommend your business.
5-Star Rating System
Get a clear indicator of your performance based on customer experiences to help you measure overall satisfaction at a glance.
Satisfaction Reporting
Quickly track your organization's performance and customer ratings, enabling you to make data-driven decisions towards improvement.
We can spend more time focusing on customer service with Deskpro taking care of the admin and automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a ticket.
Anthony Evans Support Analyst

FAQs

Frequently asked questions