A simple ticketing system that enhances your support

A help desk ticketing system (or ticketing software) is a platform that provides a centralized source for all incoming support requests. These requests can be made via any channel of communication, for example, email, live chat, phone call, Twitter, Facebook, or WhatsApp. A ticketing system transforms any messages you receive into "Tickets" which would be stored in your help desk platform ready for your support staff, or agents, to respond to.

Help Desk ticketing systems are an effective and efficient alternative to managing support requests in a shared email inbox. Ticketing software allows you to automate, streamline, and manage requests all in one help desk platform.

Deskpro can help to keep your support requests streamlined and well managed by introducing intelligent rules and automations that take away the stresses and manual efforts behind traditional customer support.

Ticketing systems provide a clear insight into where a ticket has come from, who is responsible for it, what actions are required, and when the next response is needed. With a system like Deskpro, you can say goodbye to shared inbox confusion and hello to an unambiguous customer support solution.

Our help desk boasts a wealth of help desk ticketing features that make your support simple. Deskpro is designed to make ticketing a simple, efficient, and painless experience. And our featureful help desk makes that a reality.