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Deskpro On-Premise

On-Premise help desk software

Deskpro's self-hosted deployment makes help desk management flexible and simple while never compromising on power.

Deskpro's new On-Premise Controller brings greater control through an intuitive interface with automations that makes server management more efficient while maintaining a highly secure environment.

On-Premise Installation
Inbuilt Scalability
Horizontally scale service instance environments with external servers.
Friendly Graphical User Interface
Every task utilizes an intuitive GUI; simplifying day to day admin processes.
Transparent Monitoring
The controller increases the visibility for monitoring and logging your service.
Data Security
Run your instances off your own network and take control of your data security.
Multi-Instance
Manage all your instances through one clear interface in the controller.
Rapid Deployments
One-click multi-instance; quickly spin up functioning Deskpro environments.

User-Friendly Interface

Streamline Sysadmin processes with our On-Premise controller

Deskpro's On-Premise Controller reduces the complexities of help desk server management, which previously would have involved modifying code on the command line, with a beautiful graphical user interface that boosts the usability.

Designed with Sysadmins in mind; monitor your installations from within the web interface, quickly track errors and problems and stay on top of everything.

The On-Premise Controller

On-Premise Installations

Choose the platform that best suits your help desk

Deskpro's On-Premise Controller is a versatile piece of software that is not limited to a specific type of infrastructure or operating system; it doesn't have to be hosted off of our infrastructure.

Virtual Machine
Install Deskpro's virtual machine for a clear software console On-Premise installation.
Server Installation
Install your Deskpro On-Premise help desk software directly onto your existing server.
Windows
Opt for a Windows installation as your platform.
Public Cloud
Or install your Deskpro On-Premise software onto an automated public Cloud deployment.

Inbuilt Scalability

Scalability simplified

You can add MySQL servers and Elasticsearch services into your pool of resources; making scaling onto a horizontally scaled environment more efficient.

You can scale a new instance with external MySQL server by connecting to the controller and selecting your infrastructure from a drop down menu.

Security

Run your secure help desk on your own network

Being in charge of your data provides you with a heightened level of security as you don't have to rely on Cloud servers to host your data.

You can also ensure your help desk is kept up-to-date by automating your updates and security patches; so even whilst being self-hosted you can rest assured that your system is updated and protected.

Read our Security policy →

Monitoring & Logging

Central logging and monitoring of your service

The controller increases your visibility and helps you to monitor your infrastructure health, without the need to set up your own monitoring tools.

Pro-active notifications
Set up email notifications to alert you when there are any problems within your cluster.
Resource usage graphs
You can easily pull simple resources usage statistics from your environment at any time.
Logs interface
Filter, sort and search through all your system and access logs.
External RSS Feed
Integrate the controller with any 3rd party software which can process an RSS feed improving external visibility.
How Deskpro works for Sysadmins
Proactive notifications
Set up email notifications to alert you when there are any problems within your instances.
Resource usage graphs
You can easily pull simple resources usage statistics from your environment at any time.
Logs interface
Filter, sort and search through all your system and access logs; with the ability to download and share data.
External RSS feed
Integrate the controller with any 3rd party software which can process an RSS feed improving external visibility.
We have 734 new ticket triggers, 850 departments, and over 650 unique outgoing email addresses. Once we had set them up, it saved us countless hours by automating many of the complexities of routing, mapping, and responding.
Chris Evans VP of IT Operations