Affordable call center software in your helpdesk
Deskpro call rates
With Deskpro we just charge $0.01 per call, that's it, no other charge. Then you just pay for the 3rd party costs outlined below. We won't charge you more to use Voice. You get fully featured call center software right inside your helpdesk
Fixed cost, just
$0.01 /per call
Twilio rates
Voice features
Twilio rates
Optional Features
Call Recording - record calls for future review by agents, charged at $0.003/min
Transcribe Voicemails - attach transcriptions of customer voicemails to tickets, charged at $0.05/min
Conference Calls - conduct calls with multiple agents on the call, charged at $0.0018 - $0.004/min per participant. Price depends on which Twilio data center the call is routed through.
Answerphone Detection - stop forwarded calls being answered by agent's personal device answerphone, charged at $0.0075/call