Social Media Ticketing

Streamline social media customer service interactions

Deskpro helps organizations enhance social media customer service efforts across the platforms customers love, by facilitating efficient management, improving response times, and providing valuable insights.

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The social help desk platform

Enhance customer satisfaction by interacting with customers on the platform they love the most. Customer messages on your social media pages become actionable tickets you can respond to from the help desk.

Respond and resolve from the familiar interface of your help desk directly to your customers' favorite social media channels.

Facebook Customer Support

Support users with Facebook integration

Provide excellent customer service by allowing customers to message your brands page on Facebook; easily automate replies and chat with customers from your help desk platform.

Facebook Ticketing made simple

Instagram help desk integration

Instant support with Instagram ticketing

Instagram DMs to your business Instagram account become actionable help desk tickets that your agents can smoothly resolve.

Enhance customer satisfaction by providing exceptional social media customer service with Deskpro's Instagram integration.

Give customers instant social support

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amraoui Systems Engineer