Facebook Support Software
Support your users on Facebook
Provide rapid support for your users via Deskpro's Facebook integration for seamless social media support.
Twitter Support Software
Resolve tickets via Twitter Integration
Extend your customer support by connecting our Twitter integration. Provide un-tweetable support; tweet users, and solve tickets directly from the help desk.
Use Twitter directly from the help desk to engage with customers on their favorite social platforms.
Monitor your brand's mentions and tweets without having to leave the help desk
Tweets and DMs are converted to tickets in the help desk for simple centralized support.
Deskpro lets you converse with users and monitor your Twitter updates in real-time.
Twitter Support Team
Tweet with customers about your brand
Tweets mentioning your brand are converted into tickets in the help desk. Making it easy to monitor queries and letting you join in on the conversation.
Reply to tweets publically or privately via DM without leaving the help desk interface.
Direct to twitter
Give your brand a public platform
Agents' responses are posted directly from your brand's Twitter handle giving customers a clear and official response to their query.
Make social media support as seamless as possible, with full Twitter capability from your centralized help desk platform.
Direct Messaging
Respond to DMs via the help desk with ease
Monitoring private DMs and replying to customers' queries has never been easier.
Deskpro centralizes your social media customer service. A tweet or direct message automatically creates a new ticket in the help desk.
Private Conversations
Reply to customer tweets and DMs
Tweet a customer publically, or respond with a private Twitter message, toggling between them with the click of a button.
Consistent branded support
Provide a unified voice across your support
Send private DMs directly to your customers' Twitter inboxes to give them seamless support.
Agents respond to queries as your brand provides a consistent voice from your organization.
Provide seamless social media customer support
Instagram Ticketing System
Respond to social media tickets via Instagram
Our Instagram ticketing system lets you stay on top of Instagram messages directly in your help desk and track every inquiry until resolution.
WhatsApp Ticketing Software
Social Support with WhatsApp Ticketing
Deskpro's WhatsApp help desk integration allows you to respond to customer queries more efficiently. Make social media ticketing simple.