Powerful support software, made simple
Make administration of your help desk software easy with Deskpro. Full customization options mean you can set-up your instance however you want.
The world’s best support teams use Deskpro to thrive
Intuitive interface
Configure your help desk exactly as you need
Administrative actions dictate everything that occurs globally across your help desk. Deskpro makes powerful actions easy to implement and help desk handling second nature. Our beautiful interface provides a home for admins in the help desk to keep everything running smoothly.
Build a help desk that works for you
Investing in new software is a big decision that needs to be made carefully. Your business relies on many existing processes and workflows that are crucial to commercial success. Help Desk software should be able to accommodate and support the way your organization does business.
Deskpro can be customized to your specific requirements. Define your own categories, priorities, workflows and products to help sort and filter tickets in a way that reflects your current processes.
Complete Control
Editable triggers and templates control basic help desk processes; like sending emails, escalating tickets, and assigning tasks to departments.
Seamlessly integrate your help desk
Your help desk should never operate in a silo, disconnected from the rest of your business. You need your IT infrastructure to work seamlessly with any new software you choose to invest in.
Deskpro connects with 1000+ apps, and integrates with software tools that are crucial to keeping your business running.
Support software that takes security seriously
Keeping your data secure is our top priority. Whether you have sensitive client data, or need to keep your employee information under wraps - Deskpro has got you covered.
Deskpro offers both On-Premise and Cloud help desk deployments. Our Cloud servers operate with bank-level security technology, and can be hosted in either the US, EU or UK (with more options available for Deskpro Enterprise). If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
You’re in control of your data
Sometimes you need full control over your help desk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
We’re always referring people to our Knowledge Base that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.Mike Wray President
Understand how your help desk performs
Customer support requires a lot of understanding to get right. Nothing is better for developing an acute understanding of how your help desk functions than intelligent reporting.
Deskpro makes it easy to understand how your help desk is performing. Our software comes complete with intelligent and intuitive reporting features, allowing you to understand the performance of your help desk, and improve the metrics that matter.
Manage Customer Data
Intelligently manage all your customer data
Great support starts with knowing the people you're helping. Deskpro comes with extensive CRM features that help you manage crucial data as effectively as possible. Deskpro enables you to select which customers are organization managers, enabling them to view and receive notifications regarding all tickets from their organization via your Help Center.
Profiles
Link individual customers to organizations, so profiles combine to display everything you need to know.
Ticket History
Give your teams the visibility to see full conversation history. Deskpro becomes the one source of truth for your end-user communications.
Customize Access
Manage usergroups with access to different help desk functions, or automatically assign permissions based on email domains.
Control Registration
Decide email address validation and customer password policies, as well as login attempt rate limiting - to prevent password guessing attacks.
Already have an existing CRM?
You can automatically import all your data from your existing applications or systems.
Deskpro comes with a full range of apps, integrations and tools that allow you to import customer data from other sources. Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Simplify your account management
If not managed simply, account management can quickly become one of any administrators biggest headaches. Benefit from the simplicity of single sign-on, and remove the hassle of resetting lost passwords.
With Deskpro, you can allow agents to sign in to the help desk using existing accounts with single-sign-on from 20+ supported authentication sources. Never deal with another lost password email again.
We practice what we preach
Deskpro exists to help organizations provide their customers with fantastic support, and that’s exactly how we want to support our own customers too.
And yes, before you ask, we use our own software to help us support our customers across the world. With frequent feature updates, we are always striving to deliver more to our customers.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad Amraoui Systems Engineer
