Enhanced Customer Experience
Your CRM stores prospect and customer data in one place so your team can understand customer history and preferences to provide exceptional, personalized service.
Convert visitors into repeat customers with help desk software
Elevate your sales and support with help desk software built for e-commerce from a platform integrated with Shopify and leading CRM solutions.
Keep buyers engaged and satisfied with Deskpro's omnichannel solution with in-built live chat.
Why does your e-commerce team need a help desk?
forge customer connections
Help desk software for merchants who want to drive sales
Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single help desk.
Keep all transactional information and customer data secure.
Support more shoppers without needing to increase your team size.
Resolve sales-sensitive issues and reduce abandoned carts instantly.
Give your sales and support teams tools to grow your revenue.
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.Gareth Edey Technology & Support Manager
Security
Keep customer data secure
Processing mountains of sensitive shopper information every day produces risks.
Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
Server deployment and maintenance is automated, and third-party protection minimizes security risks.
Don't have the resources to host your own server? Our Cloud service is secure and reliable.
Define password policies or restrict logins from untrusted IP addresses.
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
Reporting
Track the performance of your team, at-a-glance
The best decisions are data-driven. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.
Real-time dashboards provide instant feedback on how your support team are performing over tickets and chat.
Track the metrics that really matter to your store and build your own custom reports.
Monitor customer satisfaction scores across tickets and agents to discover opportunities for improvement.
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.Robert Tanka Head of Technical Operations
24/7 self-service
Self-service support for smart shoppers
Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledge Base that lets your customers find answers to common issues in your published articles.
live chat
Grow sales and engage customers
Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.
With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.
Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.
Valuable insights
Every conversation is an opportunity
See what customers are browsing and typing in real-time before they press send. Your agents can find an answer and reply faster.
Identify a customer’s mood by seeing what they delete and what they send.
Deskpro really has been a much better platform than any of the other CRM ticketing systems we tried.Mark Frankfurt Founder & CEO
productivity
Become an e-commerce superhero with your powerful help desk
We understand that your help desk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.
Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.
teamwork & collaboration
Great customer support is all about teamwork
Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.
Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.
We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.Matt Goldfarb Executive Director of Support
