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Sysadmin Support Services

We want to ensure your experience and transition to Deskpro is the best it can be.

Our Sysadmin Support team is there for you to make sure everything is taken care of.

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Deployment
Seamlessly transition your help desk onto Deskpro On-Premise or Cloud.
Implementation
Intelligent integrations establish your help desk's functionality.
Maintenance
Managed security procedures keep your help desk operating at its best.
Scaling
Our Tech Support team assist with expanding your servers if needed.
Incident Response
We can help you if things go wrong; by restoring your help desk backups.
Customization
Limitless customizations and integrations optimize your help desk.

Painlessly transition to a Deskpro help desk

Our SysAdmin Support Team offer professional guidance on technical and infrastructure configurations in line with your organization's needs. In addition to assisting with the initial data migration to ensure a seamless transition over to your new help desk.

Assisted Deployment

With our managed installation services, one of our experienced technicians can help you install Deskpro onto your chosen platform so you have a help desk that runs smoothly from day one.

Find out more about our Installation Services

Implementation

Configure your account to run exactly as needed

Integrate your existing Active Directory or Azure environment to enable Single Sign On for your agents and customers.

Also send and receive emails from your specific enterprise main environments, Gmail, custom SMTP/IMAP or self-hosted Exchange service.

Maintenance

Your updates are taken care of

Our managed upgrades services let you sit back and relax whilst we take care of transitioning your help desk to any new versions; with new features, bug fixes and general updates.

So if you require technical support our Sysadmin Team will ensure your help desk is running the latest version of the software without you needing to lift a finger.

Security

Tailored security procedures for your organization

We offer professional guidances on security procedures to ensure you are using the most up-to-date and secure software for your organization.

Access Control
Create customized login settings for your organization.
SSL Certificates
Authenticate your identity and encrypt your connection.
Compliancy
We can assist you to ensure your security measures meet the requirements of your organization's compliancies.

Scaling

Host your flexible help desk

With databases built on MySQL, you can be comforted knowing that Deskpro offers a reliable and scalable solution.

Our SysAdmin Support Team can provide tailored assistance with clustering, scaling and redundancy - be able to adapt your help desk to promote operational efficiency for yourself and your team.

We can also provide assistance for moving a self-hosted environment onto an enterprise cloud infrastructure such as AWS, Azure or GCP.

Incident Response

Effective crisis management

We can help you recover your help desk in the unlikely event of disaster.

Disaster Recovery
We provide consultancy in restoring an instance from backups in the event of hardware failure.
Root Cause Analysis
In line with ITIL best practices we analyse the cause of any interruptions and put systems in place to mitigate any further issues.

Customization and Integration

Customize your help desk to fit your needs

We are able to advise on integrations with third party products, such as JIRA, Twilio, Salesforce and many others. As well as assistance with API Integrations, to better streamline Deskpro operations into existing products and services you may be using.

We can also help to create sandbox or testing environment so you can test new configurations and critical service changes in a consequence free environment.

And we can help you create a Help Center that aligns with your brand imagery and aesthetics with design and styling assistance.

Have a specific need for your help desk?

If you require a specific service, we can build a custom consultancy package suitable for you.
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