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Asana

Asana is a collaborative, work management platform. That helps teams of any size work more efficiently so you can deliver quality work, faster.

View your Asana tasks linked with Deskpro tickets to streamline communication with users.

Link tasks to tickets: Linking tasks to tickets in the app lets agents easily view information from Asana while interacting with users making communication more efficient.

View task details: View the properties of your Asana tasks to keep yourself with any changes that have been made to them

Edit tasks: Edit the properties on your tasks, useful for when you have received new useful information from your ticket

Add comments: Add additional information to tasks in the comments