The Deskpro Digest #11
- Authors
-
- Name
- David Anjonrin-Ohu
- Role
- Product Manager
We're excited to share the latest updates to Deskpro, designed to elevate your experience and provide a better support experience for your customers. This month's features build upon our powerful AI suite, introducing innovative features that make the tools more effective and beneficial for your team.
The Month in Numbers 📊
In addition to the exciting new features in our AI Suite, this month's update also focused on refining the underlying experience of Deskpro. We invested efforts into polishing the platform to ensure a smoother and more efficient day-to-day experience for your team.
We're excited to now share some of the highlights and details of what's new, and how these changes can benefit your team.
Product Spotlight ✨
We're excited to introduce AI Data Sources, a new feature that makes it easy to use your existing content to power AI-driven support responses.
Your configured data sources become the bank of knowledge your AI Suite relies on to generate more accurate and relevant responses; meaning your team can use Deskpro's AI-powered tools to respond faster and more accurately to user inquiries.
Learn how to configure your Data Sources
Powered by AI Data Sources 🚀
With AI Data Sources, you can unlock a range of new AI-powered tools for your team, including:
Conversational AI Chatbot
Enhance support with your AI Chatbot, which engages in human-like conversation to accurately respond to user queries using knowledge from your AI Data Sources.
Intelligent Content Searching
AI Search interprets user questions, scans your Data Sources for the most relevant solutions, and delivers the most relevant content to the user in response to their query.
AI Suggested Ticket Replies
Quickly generate draft replies using the AI suggest reply feature, which analyzes your configured data sources to suggest a response tailored to the context of the user's last message.
Check out AI Productivity Tools
More Exciting Enhancements 🚀
In addition to the evolution of our AI Suite, we've also made some other exciting updates to our platform. Here are a few more updates that we think you'll love:
- Auto-Update User Profiles: Chatflows can automatically update user profiles when they input their address and phone number.
- Default Lite Agent Permissions: We added default permissions for Lite Agents to make it easier to create new Lite Agents in your workspace.
- AI Summary for Social Channels: The AI summary feature can now summarize social channel messages, making it easier to get context and respond to user inquiries.
- More Help Center Sorting Options: You can now sort community topics, news posts, and files by title, making it easier to find what you need.
- Messenger Log: Admins can now easily track and audit chat activities with the new Messenger Log.
- Image Response in Chatflows: Add images or GIFs to Chatflows to make interactions more engaging.
- Yes/No Interaction in Chatflows: Simplify conversation flows with straightforward yes or no questions.
For more details, you can read about all the new functionality and improvements in the changelog.
What's Coming Up? 🐘
Join us on Wednesday for a virtual event with Emily and Alberto as they showcase the latest Messenger updates and demonstrate how Deskpro AI can enhance your chat support.
We hope to see you there! If you can't attend live, you can still register below to receive the recording afterward.
As always, if you wish to take a closer look at these new features, you can book a demo with our team or start a trial to test it yourself.
