The Deskpro Digest: June 2024
- Authors
-
- Name
- David Anjonrin-Ohu
- Role
- Product Manager
Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in June, along with some key company highlights.
Let's dive in to discover how we're working to make Deskpro even better for you.
✨ Product Spotlight ✨
Easily update the Organization on multiple tickets at once via Mass Actions. This update simplifies your workflow, saves time, and makes managing tickets smoother than ever.
With this extended capability, you can handle ticket updates with greater speed and ease reducing the manual action agents previously would have taken to update the organization on multiple tickets.
Complete Task Audit Trail
See when Tasks linked to a ticket are completed and by whom from the Ticket History tab.
This offers full transparency and accountability, helping you keep track of Task progress in the help desk.
Enhanced Visibility Warnings
Added a warning menu for changes that result in losing ticket visibility (e.g. assigning to a team they don't have permission to view).
So agents are aware of an action before proceeding for better ticket management.
Clearer Organization View
The Organization section of User Profiles has been improved to provide agents with a more intuitive view of user associations so it's easier than ever to manage roles within each organization.
Get Greater Flexibility with our CSV Importer Updates
We've pushed several improvements to our CSV Importer to give you even greater control and flexibility:
- Support for mapping tickets to specific departments and setting status
- Users without a specified brand will be added to the default brand
- Support for mapping to a Parent Organization during import
- You can import Date and Date & Time values during the ticket import
More Easily Download and Share Attachments
We've made it simpler to download and share attachments by introducing the ability to drag and drop ticket message attachments directly onto your desktop or into the reply box.
You can check out more details and read about all the features and improvements that are now available on Deskpro from our changelog.
Deskpro Updates 🚀
This month, we announced one of our most exciting updates to date. Deskpro has secured a $25 million Series A fundraise from Elsewhere Partners and welcomed our new CEO.
The journey begins with a new headquarters in Austin, Texas and growing our team in the US to serve our North American customers better.
This investment also empowers us to enhance our help desk product to new heights. The team is excited and focused on our upcoming innovations, including all new help desk AI features.
Join the AI Waitlist
We look forward to better understanding the capabilities that will bring value to your team and business.
You can read our Founder's note on Deskpro's next chapter for more detail.
Team Updates 🐘
June also marked our team's quarterly meetup. The Deskpro team got together in the London Office to strategize for all the excitement coming up in the next few months. We can't wait to share more of what we have in store!
In between the strategy we also managed to try our hand at some cricket:
We hope these updates spark excitement for the future of Deskpro's help desk platform.
Stay tuned for more updates from Deskpro, and we look forward to connecting with you again next month!
