The Deskpro Digest: April 2024

April in Numbers

This month shows a snippet of the continuous work our talented team is putting into enhancing Deskpro for you. We're hard at work behind the scenes and can't wait to share some exciting developments with you soon.

Let's take a closer look at some of the updates that were pushed in April.

✨ Product Spotlight ✨

Boost your productivity with the improved Voice and Chat popup! With this update, the popup won't obstruct your workspace while ringing - ensuring a seamless workflow.

Smoother, uninterrupted workflows

Now, you can continue working and choose to accept or reject incoming messages when it suits you best. Enjoy a smoother, more convenient experience!

Agent Only Fields for Files

We introduced Agent Only fields to Files.

This means you can create fields exclusively visible to Agents working in the helpdesk to enhance privacy and enable better data management.

Enhancements to Deskpro's CSV Importer

We've enhanced the data mapping process in the CSV Ticket Importer, making the migration of User and Agent data into Deskpro from other sources more efficient.

With the enhanced Importer mapping we also added the ability to map Organization data including address or social media channels during CSV Import for more streamlined data import processes.

Real-Time Facebook Updates

We have improved our integration with Facebook so edits or deletions made on posts or comments on your Facebook page are automatically reflected in the helpdesk.

Improved WhatsApp Insights

Admins can now easily access error details related to their WhatsApp Business Account phone numbers, offering better insights into phone number health status.

Enhanced Ticket Searching

Finding tickets has never been easier with enhanced Ticket Searching!

Search against ticket ID, message ID, or reference numbers to find the specific message you need more easily.

Updated User Searching Menu

Enjoy a seamless user management experience with our newly designed 'Select User' dropdown menu.

We've standardized the style and performance to make it more user-friendly and efficient.

Extended Data Access in Deskpro's SDK

Empower your developers with our enhanced SDK! With access to more comprehensive user information, they can build applications that are more sophisticated and user-focused than ever before. You now have access to the following data:

• Ticket CCs
• User's phone number
• User's position
• Contact information
• Agent
• User's primary organization
• Members within the user's organization

Learn more about Deskpro's SDK

You can check out more details and read about all the features and improvements now available on Deskpro from our changelog.