The Deskpro Digest: July 2024
- Authors
-
- Name
- James Godwin
- Role
- Product Manager
Welcome back to the Deskpro Digest! In this edition, we're excited to share the latest product updates rolled out in July.
Looking Ahead
As we enter the second half of 2024, our team has diligently worked on innovative new technology. While we've hinted at some of these advancements, many exciting updates are still under wraps. But this week, we've unveiled one of our major updates that you won't want to miss!
July in Numbers
July has been a busy month, with new features introduced to provide greater flexibility and control over your help desk.
Let's dive into some of the exciting capabilities we've added to Deskpro over the last month!
✨ Product Spotlight ✨
You can now supercharge your communication capabilities by integrating your own Twilio Cloud account into Deskpro, available for Deskpro Enterprise.
If you’re an Enterprise customer currently enjoying Deskpro-managed voice services and are eager to integrate your own Twilio account, our support team can help you make the transition, or you can check out our guide.
Learn more about using your own Twilio Account
Introducing WhatsApp Auto Replies
Create Triggers to automatically send a personalized WhatsApp message to users when a new ticket is created from an incoming WhatsApp message to offer a better customer experience.
Simplified Email Management
Control how incoming emails get processed with auto-threading.
If the same user sends multiple emails in a short space of time, you control how these are managed to reduce duplicate tickets and manual merging.
Manage Orgs in Recurring Tickets
When creating recurring tickets, you'll have control over how organization fields are populated when a department with these fields is selected in the form.
For more details, you can read about all the new functionality available in Deskpro.
Deskpro Updates 🐘
Our development team has spent the last few months working on new and innovative features to take your Deskpro experience to the next level.
We're particularly excited about the advancements we've made with our AI capabilities, which were launched this week (and you can sneak a peek at the innovative AI functionality).
Stay ahead of the curve and join an AI demo to check out the new features!
If you want to take a closer look at these updates, you can start a 14-day free trial, or book a demo with one of our team who will walk you through the help desk.
Keep an eye out for more updates from us in the coming weeks. We're excited to share more innovative features and updates with you!
