The Deskpro Digest: August 2024
- Authors
-
- Name
- David Anjonrin-Ohu
- Role
- Product Manager
It's been an exciting month at Deskpro, and we're eager to introduce you to our latest innovations. We've got a lot to cover from our brand-new Messenger to our innovative AI suite. Let's dive into how we're making Deskpro better than ever.
August in Numbers 📊
We've had a monumental month, packed with exciting new features and updates.
Now let's take a closer look at some of the highlights.
✨ Product Spotlight ✨
Deskpro's AI Suite for Innovative Support
We're thrilled to introduce our initial batch of AI tools. These tools aim to automate agent processes with AI, helping your team build robust and intelligent workflows to enhance productivity, improve resolution rates, and boost customer satisfaction.
If you haven’t explored these features yet, check out our overview video below to see some AI capabilities in action.
Or take a closer look and test our AI tools with a free trial; just plug in your AI connection, and play around with the new intelligent capabilities.
Try the AI tools out for yourself
New Messenger and Chatbot 🤖
We're thrilled to introduce our brand-new Messenger and Chatbot. The chat widget empowers you to deliver exceptional experiences across all platforms, whether on your website, Help Center, or in-product.
Messenger offers your team:
🗨️ Seamless live or asynchronous conversations
🤖 Custom-built chatbots with unlimited chat flows
🐘 Availability on all plans: Team, Professional, and Enterprise
With powerful chat flows, you can transform customer engagement, gather essential data, direct conversations to agents or even trigger other chat flows to ensure every customer gets the attention they need.
Check the capabilities with our Messenger and Chatbots for your help desk.
Explore more of Deskpro's Chat capabilities
Create Tickets from Slack
Connect your team's Slack workspace to your help desk with our powerful integration!
Deskpro's Slack integration offers teams seamless ticket creation and management directly from Slack with a simple /deskpro command.
Create, reply, and add notes from Slack making it easier to work on requests without leaving your work environment.
Premium Phone Support
Elevate phone support quality with Voice Premium. These features offer additional training, monitoring, and reviewing options for Voice tickets, ensuring top-tier customer service.
Boost your existing phone support with the new Voice features:
- Call Monitoring: Let supervising agents listen in on live calls to provide real-time support and coaching to agents with call listening, whispering, and barging.
- Ranked Routing: Rank agents in a queue based on skill or expertise, ensuring customer calls are routed to the most suitable agent first.
- Wrap-Up Time: Allocate a set amount of time post-call, during which agents can write notes, send a follow-up email, or complete other tasks related to the call.
WhatsApp Message Templates
Send templated messages to initiate and follow up with customers, ensuring an attentive customer experience without hitting the WhatsApp Business Account freeform message limits.
Message Templates offer you further flexibility with your WhatsApp support and services on top of the existing ticketing capabilities.
Learn more about WhatsApp and social ticketing
Lansweeper Asset Management
Streamline asset management with Deskpro's Lansweeper integration. Link devices to users and search against a list of your organization's devices for a comprehensive view of your IT environment from Deskpro.
Want to take a closer look?
You can try out all these new features yourself by starting a 14-day free trial, or book a demo with one of our team who will walk you through Deskpro.
Keep an eye out for the latest updates from Deskpro. We're excited to share more innovative features and updates with you in the coming months!
