Switch to a help desk that can handle complex support needs
A growing business needs a help desk that can keep up with support demands; Deskpro want to make dealing with complex problems as easy as possible by providing a robust and full featured help desk.
If you find your help desk struggling to meet your service demands you can rely on Deskpro to handle your tickets. With a simple and painless migration you can have a resilient help desk up and running in no time.
Why should you switch to Deskpro?
We help organizations around the globe provide exceptional service to their customers by providing robust, multi-channel software.
 |  | |
| Multi-Channel | | |
|---|---|---|
| Live Chat | | |
| Ticket Routing | | |
| Help Center & Knowledge Base | | |
| Custom Reporting | | |
| SLAs | | |
| Permission Controls | | |
| Training | | |
| Full Customization | | |
The interface is so useful and easy to understand, Deskpro is one of the easiest help desk softwares I have used.Darren Banfi Senior IT Security Analyst
Multi-Channel Help Desk Software
Capture every message seamlessly
Customers want smooth, multi-channel support, so you need a help desk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.
Live Chat
Provide real-time solutions from a fully-integrated chat function
Reply faster, save time and solve more customer questions with a fully integrated live chat software.
Ensure that every chat gets picked up by agents with alerts and sounds for incoming chats and messages. Reduce customer wait times and handle multiple chats at once by quickly jumping between conversations.
Permissions
Control access across the entire help desk
You can control the help desk functions your agents can use, granting specific departments permissions such as the Support team having Chat permissions.
Also set permissions that control the content that your customers can see on the Help Center or departments they can interact with and submit tickets too.
Highly customizable reporting functionality that updates in real-time
Reporting in Deskpro enables you to customize over 150 built-in reports, you can create highly specific reports for your organization's data, schedule automatic updates to be send out to senior management, and reveal valuable insights.
Reports
Use DPQL query language to create reports to display any metrics your organization requires; which update in real-time when actions are carried out on the help desk.
Customization
Tailor your help desk to fit your organization's needs
Deskpro has endless customization options across the entire help desk and Help Center; whether that's aesthetically or in the functionality of the software.
Customize your workflow processes, ticket routing, productivity tools and more to boost your organization's efficiency.
Leading industry reviewers rate Deskpro highly
Ready to move?
If you think Deskpro is the right help desk solution for you then sign up for a free trial and test out our software yourself.
Other Help Desks that are easy to migrate into Deskpro
