Prioritize Security
Safeguard your community's data with robust security measures in a secure solution.
Deskpro Trust Center
Non-Profit
Empower your cause with Help Desk Software for Non-Profits
Streamline operations, prioritize communication, and focus on what matters most - making a difference.
Power your Non-Profit with a 40% discount on technology that enhances your team's day-to-day.
Supporting change makers across the globe
Get started with a 40% Non-Profit discount today
Sign up for a free trial of Deskpro and confirm your Organization's eligibility for our Non-Profit discount.
Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.Steve Steel Network Engineer
Make a difference with help desk software for non-profit organizations
Empower your non-profit organization with Deskpro's help desk software. Charities, community organizations, and non-profits often face a multitude of challenges, from communication obstacles to managing critical administrative tasks within limited resources.
Deskpro enables you to concentrate on creating a meaningful difference in the world. Our specialized help desk software for non-profit organizations consolidates all support requests into one user-friendly interface, seamlessly integrating emails, phone calls, live chats, and social interactions. With Deskpro at your disposal, efficiently manage support queries from individuals engaging with your organization.
Enhanced Support Capabilities
Utilize automation tools to enhance your support capacity and provide even more assistance to those in need.
Automate your help desk
Cost-Effective Solution
Access top-tier support and services at affordable rates, including a generous 40% Non-Profit discount.
Check your eligibility
Offer 24/7 Self-Service
Empower users with round-the-clock self-service options through a comprehensive knowledge base.
Knowledge Base Software
Omnichannel ticketing software
Offer various communication channels to effectively engage with your community and stakeholders.
Explore Omnichannel Ticketing
Customizable Reporting
Generate tailored reports to track community engagement, measure impact, and optimize operational efficiency.
Explore Reports
Focus on the impact your Non-Profit can deliver
Running a non-profit organization comes with numerous responsibilities and communication with your community shouldn't be an added burden. Deskpro's automation features enable you to streamline communication making it easier to make an impact.
Escalations
Create time-based escalations for tickets that have spent too long in a certain state; ensure your SLAs are being met and your community receive prompt responses.
We have had such a positive interaction with the Deskpro support team, it's really appreciated. Deskpro's technical support is very responsive and we love that.Christian Mattart Webmaster, Les Scouts
Productivity
Free up precious time
Running a non-profit organization means efficiency is key to making an impact, but being as productive as possible is tricky if you’re not equipped with the right software.
Deskpro takes the headache out of managing your support requests. Our software comes with powerful productivity tools, allowing even the busiest of fundraisers to handle support requests with ease.
Let your community help themselves
Do you spend a large amount of time answering the same repetitive questions? Wish you could provide your community with answers they can access whenever it suits them.
Deskpro’s customizable self-service Help Center and Knowledge Base means your customers can answer their own questions, allowing you to focus on what matters. Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets customers help themselves.
FAQs
Post answers to common problems in your Knowledge Base, so that your community can help themselves, freeing up your agents to work on higher priority issues.
Ensure your Community's data is kept secure
Protect sensitive information and donor transactions with Deskpro's robust security features. Control data access, storage, and sharing to safeguard your organization's impact.
ISO 27001
Specifies requirements for an ISMS to manage sensitive info securely.
SOC 2 Type II
Reports on control effectiveness over time for Trust Services Criteria.
PCI DSS
Protects payment card holder data from breaches and theft.
GDPR
EU regulation protecting citizens' data and privacy rights.
HIPAA
US law securing protected healthcare information
G-Cloud
UK government initiative promoting cloud public sector use with a procurement framework.
Cloud Security Alliance
Promotes secure cloud environments via best practices.
Cyber Essentials Plus
Scheme ensuring basic level of cybersecurity measures in place.
California Consumer Privacy Act
Enhancing CA residents' privacy rights through stronger consumer protections.
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.Steve Steel Network Engineer
FAQs