You upgrade
Upgrade your help desk to Deskpro Horizon
We've created a comprehensive guide to take you through the upgrade process from Deskpro Legacy to Deskpro Horizon.
Our step-by-step guides and tutorial videos are designed to help you smoothly transition to Deskpro Horizon without any hassle.
Upgrading your Deskpro instance
If you're looking to upgrade your Deskpro On-Premise instance, you'll be happy to know that the process has been simplified with the release of the On-Premise Controller. However, it's important to note that the method of deploying Deskpro On-Premise has changed from our Legacy help desk, and an in-situ upgrade is no longer possible due to the changes in the deployment of Horizon with the On-Premise Controller.
To upgrade to Horizon, we recommend a new installation of Deskpro on a fresh, clean server. This is the preferred method. Fortunately, we've made the upgrade process as easy as possible, and it only involves two steps. And once you've installed the On-Premise Controller, managing future upgrades and ongoing maintenance will be much simpler.
Installation
1. Install Horizon onto a new server
To initiate the upgrade process install Deskpro Horizon onto a new, clean server. This is the recommended approach instead of an in-situ upgrade.
You can deploy your new On-Premise instance onto a different server than your current solution. We offer a wide range of deployment options, depending on your specific requirements. This flexibility ensures you can find the deployment that works best for your needs.
Import your data
2. Import your current help desk data
With the introduction of the On-Premise Controller, importing your current data to Deskpro Horizon is a straightforward process.
The platform allows you to import your current instance directly, making it easier to migrate your databases and file attachments.
Upgrade to Deskpro Horizon today
Upgrade FAQs
Still have questions?
Here are some of the most common questions we receive about the upgrade process, you can see more information about the upgrade process and other FAQs in the Upgrade Guide.