Upgrade your Deskpro help desk to Horizon

Deskpro Horizon is the next generation of Deskpro's On-Premise help desk software. It's the software you already know and trust, but with a fresh, faster, and more powerful interface plus a range of new and improved features, we are excited to introduce you to it.

Deskpro Horizon is also part of our commitment to On-Premise as a deployment model. While Cloud is a great model for a lot of our customers (and you can always migrate between the two), we have continued to invest heavily in our On-Premise model for customers using that deployment option. We are pleased to announce the On-Premise Controller, a drastically improved way of installing and managing your Deskpro On-Premise deployment.

The section below introduces you to some benefits of Deskpro Horizon over your current Deskpro deployment and the features and benefits of the On-Premise Controller. You then have a choice on how to upgrade to Deskpro Horizon: i) you can self-upgrade, ii) use our managed service to upgrade, or iii) if your needs have changed, you can migrate to our AWS-powered Cloud Solution.

The formal release of Deskpro Horizon On-Premise is only the start of the journey. Our development team at Deskpro has tripled in size over the last couple of years, so we now release weekly updates to the software and have a range of exciting improvements coming over the next few months.

Our team is focused on making upgrading to Deskpro Horizon as simple as possible; we look forward to assisting in any way we can.